[General]

With no malice intended. SMART repairers are not here to do 'a good cover up job'.

Our basecoat systems are in some cases more advanced than those of a bodyshop. All our materials are now fully compliant with the regulations set in place and we are strictly governed by the HSE. This ensures that we are ALL (SMART and Bodyshops) are singing from the same hymn sheet with products and product safety.

If your colour is coming off on your rag. Try and source the problem. How soon after the repair did you valet your vehicle or if someone done it for you what materials did they use. It's scary, how many valeters (not all)use acid around the lower half of the vehicle to make for easier cleaning. If the paint is not fully cured you will run into paint problems down the line.
Give the chap that repaired your vehicle a call. What lacquer did he use (and he would have used one), 1k,2k, non-iso etc. If he's used a 1k. This is not a hard wearing top coat.

Your experience of SMART repairs has to date not been a good one but don't tar us all with the same brush. Like with all professions there are the good and not so good.