Jump to content

Are all BMW service departments this unhelpful?


Merlot
 Share

Recommended Posts

Dropped into my local dealer today with a minor problem on my 535d. I asked if they could have a quick look but they were too busy - ok - so I asked to book it in. However, as I didn't buy it from them they wouldn't do a pick up or provide a loan car (even at a charge).

Are all BMW dealers like this as I've never had this problem with Audi or Land Rover? Funnily enough I tried to buy the car from them but they wouldn't take my px, even though it was a fresh BMW.

Link to comment
Share on other sites

Some are, some aren't.

I've stopped going to Sytner High Wycombe for example, because they're downright unhelpful and have blatantly fibbed to me.

Instead I travel 40 miles to North Oxford, who are very helpful and have looked after me and my cars very well for a what is now a long time.

Link to comment
Share on other sites

[ QUOTE ]

Merlot - I've never heard of this - they actually said "no loan or collection as you didnt buy from us"? That is pathetic.

[/ QUOTE ]

They did. Indeed the other local dealer (different owners) said no collection but I could have loan car for a charge. I pushed them - its 535d not a 116i - and then they offered the former but with no grace. sportifs2.gif

Link to comment
Share on other sites

I've never had any problem with booking services/warranty work at my local BMW/MINI dealer; that covers company cars, lease cars, cars bought from them or cars bought elsewhere. Collect/Deliver (we only live around 6 miles from them) or courtesy cars always available with a bit of notice.

Peter

Link to comment
Share on other sites

My local dealer is Coopers Maidstone (11 miles away), but their sales staff are SO arrogant, I bought from Broadoak Canterbury (23 miles away).

They will collect/return within a week of booking, send a text the day before to remind you of appointment and are prompt and responsive when asking questions. They have Wifi, free tea/coffee/cakes in the waiting area... just great!

Dealers, no matter the marque make the brand, not the badge.

Link to comment
Share on other sites

  • 2 weeks later...
grin.gif I'd like to say that Sytner Sunningdale's service/loan car was faultless - got a 3 miles old Cooper Clubman with a full tank, a call and apology when they realised my car would need an overnight stay and then another call giving me plenty of time to go collect it on Thursday - car had the fault resolved and cleaned inside and out, great work 169144-ok.gif
Link to comment
Share on other sites

  • 1 month later...

Hows this for "POOR SERVICE", booked the 635 DS into Norwich Cooper BMW, for the rear disks to be checked/replaced under warranty. They kept me hanging around for the best part of two hours with the car not even looked at, then said and quote; "drive the car harder on the brakes and the scoring will clean up":mad:

Phoned me later to offer new disks but I would have to pay £106+vat for Pads:eek: as the car has done 5K miles on them :roflmao:hows that for contradition; disks of course have NOT done 5K then???????????????

After two days had the cheek to ring me and give them a rateing on there performance and would I care to use them again:ffs:

Neadless to say..................................... :assfecking:You Norwich.

Going to Ipswich for the job to be done friday

Link to comment
Share on other sites

  • 2 weeks later...
Havn't spoken for a while John. How's the car running apart from that?

Cars Great; really impressed with it, Sat-Nav when off twice the other day!!:confused:, I have put the original BMW disk back in now.

Cooper Ipswich changed the rear disks and pads:D for free. Graet bunch.+++

I think this Car will stay till next May.

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share

×
×
  • Create New...