billy2shots

Opinions on Virgin Media.

102 posts in this topic

Coincidentally, I've received a letter this morning to say that they're putting up our bill by £3.49 from 1st November.

I'm not going to complain as the Virgin Vivid service is superb and we don't use their TV, but the type of experience Billy is having is one of the reasons why.  It might be little more than teething problems for him with any luck.

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Engineer coming out on Tuesday to look at the box. 

As VM customers only rent the equipment rather than owning it, they tend to hand out reconditioned boxes so I may have a dodgy one. 

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Why is life full of fukctards. I get so frustrated repeating myself to people who should already have the information. 

Called VM last week and explained in detail the issues I was experiencing. Basically a Virgin message appears across my screen saying there is a problem and asking me to call them. I am able to watch BBC, Itv etc through the TiVo with but the message is still there. When I try and turn to sky sports it tells me I am not subscribed to the channel (box in bedroom is perfect and I can watch every channel. 

Granted I'm at work now on the end of a phone but the 'engineer' at my home has just told me the TiVo is fine and my TV is broken. He says I can watch the free to air channels because I have freesat. Apparently my TV is not compatible with VM

I sat in silence for a minute digesting the stupidity. I fully expected Jeremy Beadle to rise from his grave and shout 'got you'. 

When I realised he wasn't joking I asked how I would recieve freesat. He said 'through the dish on my roof from when I had sky'. Wow I said, that signal must be really strong if it can travel through the cut wires that are taped up outside and somehow get into my TV. I asked him to press 'guide' on the VM remote (he hadn't even tried that yet). He told me the screen has changed to VM home screen. How has it done that I asked, my tv can't  recieve virgin can it?

The man then tells me it looks like I can get it (no sh1t Sherlock). He then says the reason I can't turn to subscribed channels is because I don't pay for them. 

Here we go again!!!!! 

That's why you are fukcing here you absolute bellend. I do pay for them but randomly my box thinks I don't. It's not a subscription or signal problem because I get everything in the other room. I have diagnosed the problem to the TiVo box itself and done your job for you yet you still missed the issue by a million miles. How on earth do you do your job for the elderly or uneducated who rely on you to at least have the first clue about what you do. 

I have I just wasted 10 minutes of my life with this madness and now I'm going to do the same out work going through a benefit claim for someone. You need to speak to Tom, D1ck and Harry explaining from the beginning each time and each one tells you that you need to speak to the other one. 

 

Edited by billy2shots

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Crikey, what a nightmare!

Have you tried tweeting them?  I had broadband issues some years ago which the phone monkeys couldn't (wouldn't?) sort so I tweeted and had someong et in touch who kept me updated and ultimately got the issue resolved.

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No I haven't used Social media to contact them. To be fairl they have been ok when I have contacted them and they sent someone out fairly quick. 

The issue was it happening in the first place with substandard equipment compounded by a rather stupid engineer.

 Called them saying my TiVo box was sh1te. 

They tried a few things resulting in them saying my TiVo box was sh1te. 

The engineer comes to my home and phones me up at work. I tell him my TiVo box is sh1te. He fiddled around for a few minutes and tells me my TiVo is fine and my tv is crap. 

B0llocks I said. 

A few minutes later I get a call back from him telling me he has got to the route of the problem. 

My Tivo box was sh1te!

New less sh1te box installed a problem fixed. 

Edited by billy2shots

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Anyone else finding that since the last update their TiVo boxes are as laggy as hell when accessing 'My Shows'. Rarely use other screens so they may be ok. 

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I've always felt it is laggy but presumed it was just how it is compared to sky. That's made worse because of the number of screens you have to navigate to do what you want to do. 

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Its got far far worse since the recent update. Its gone from OK to pretty poor at times for me as well.

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It's appalling! It was a big laggy and now I can wait 15 secs or so for a saved show to play. I also have issues with stuff streaming sometimes which should never be the case as it doesn't use my internet connection but uses it's own dedicated 10Mb path.

I think I'll book a call for a visit when I'm next working from home. Thinking of cancelling anyway as fed up of the constant price increases.

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Another thing that's pissing me off. 

New series of TOWIE has started and we all know how good that is. Set a series link and it's recording random episodes from old series. Not clever enough to distinguish between current and old series? These aren't just old episodes available to watch as I know that's an actual 'feature '.

Very disappointed in the quality of the service so far and I can see a swift return to sky when my deal ends.

 

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It is clever enough, as far as it is concerned you have asked it to record all TOWIE, you can set it to do NEW only in the options when or after you set the link up. +++

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Just been on the phone to VM and the slowness is a known issue following the update in Sept. I've had something sent to my box post a reboot and seems to be better. 

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3 hours ago, Hopsta said:

Just been on the phone to VM and the slowness is a known issue following the update in Sept. I've had something sent to my box post a reboot and seems to be better. 

 

EDITED:  Oops, deleted my reply as hadn't realised this was only TV related.  +++
 

Edited by NewNiceMrMe

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4 hours ago, Hopsta said:

Just been on the phone to VM and the slowness is a known issue following the update in Sept. I've had something sent to my box post a reboot and seems to be better. 

Strangely we lost TV yesterday so the Mrs called it in. During the resolution process it got rebooted etc and is definitely improved .... but still slower than before.

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Did she report a slow box as well? Made get be worth a call to see if you can get the same patch I had. Was also advised to power off / on once a week :eek:

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Software version, they mentioned it was the v6 update that causes the issues

IMG_1820.JPG

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It seems I have different hardware to you. The software is the same apart from the last couple of digits.
It was slowing again and I couldn't stream from iPlayer so I called it in. She "sent some signals" and I asked if she'd reset it or updated it.

"Oh i have updated it"

"So why's it showing the same version as before I called you?"

The following discussion ended with her telling me if it happened again just turn it off, wait 20 secs and turn it on again.

Since the "problem is affecting all Tivo boxes" I asked whether we were being refunded .... and nearly choked when she said we would be. Time will tell.

The reboot/signals seem to have done the job for now.

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I reckon it must have a memory leak as ours is starting to feel less snappy now. Will power cycle it tomorrow and see if that cures it, frustrating that it can go slow so quickly. 

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It does seem a very poor update. 

Ours is sometimes OK, other times it takes an age. It seems they have upgraded it and its fine on newer hardware but poor if you are on an old box. Hopefully the new V6 4K box isn't that far away. 

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Isn't this just down to the new TiVo boxes that have been released? I guess the two boxes need different signals so our 'old' boxes are sacrificed for the sake of the new.

 

Edit. 1 minute after writing this the postman delivers a letter from VM upping my bill by £3.49 a month. I've only been a customer for 1 month! Fecking big mistake moving to VM, I'm kicking myself. I know the £3.49 is for all customers but having just signed up you would think they would honour the deal you signed 4 weeks ago at least for 3-6 months before jacking prices up. 

Edited by billy2shots

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On 17/09/2016 at 9:40 AM, NewNiceMrMe said:

Coincidentally, I've received a letter this morning to say that they're putting up our bill by £3.49 from 1st November.

I'm not going to complain as the Virgin Vivid service is superb and we don't use their TV, but the type of experience Billy is having is one of the reasons why.  It might be little more than teething problems for him with any luck.

Billy, see above that I posted on 17th September.  We've been with them a long time and to be fair I've got no complaints at all as the fibre speed for what we do is outstanding (but we don't use any of their TV services, purely telephone and fibre).  The £3.49 appears to be in relation to their phone/fibre services from what I have seen online but I'd be more than a little hacked off to be a recent subscriber and get hit with a price rise.  I agree that the least you'd expect would be a price freeze for a set period.

Edited by NewNiceMrMe

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BT did that to us barely a month after we'd agreed a new price with them and signed up for another year (or maybe 18 months, can't remember), I told them to stick their phone/TV/Broadband up their ar5e on principle, I'd agreed a price for the term, I wasn't paying a penny more, whether it was for all customers or not.

 

Cancelled and switched to Sky Q, if everyone did it, they'd get the message, if I agree a price with someone, that's the price, I don't change the price I honor it whatever, if  they want to put my price up, they can negotiate with me once I've finished the agreed 12/18 month contracted term.

 

They have to give you the option to cancel within 30 (I think) days of notifying you of any price increases regardless of how far you are in to the contracted term.

Edited by Tipex

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