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Rachel

PCA epic fail

22 posts in this topic

This has gone viral, and I'm wondering when someone in Germany will be delivering a verbal arse kicking to the Yanks.

Talk about single handedly undoing all the kudos for their handling of the GT3 engine fires!

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He seems quite a likeable chap with a pleasant outlook on life.

I'd be blocking the dealership main entrance with flaming red eyeballs!

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Ouch.  That's rather worrying customer service!

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That's why I got a Kia...

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Shared - don't often do that but blimey, I feel for him and I like his attitude.

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Great way of spreading the word. Piss poor from Porka. He should just demand a new motor. I'll share too.

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Great way of dealing with poor customer service as he comes across as very reasonable, and Porsche look like a set of d1cks.

I wouldn't be so reasonable having saved for 5 years.

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This exact thing happened to one of my clients a few years back. He spent weeks going back and forth and eventually, after something like 4 months of ownership, drove the car to the dealership, but the keys on the principals desk, said see you in court and walked out. They backed down and he ended up with a brand new car as replacement for his old one. Hopefully Porsche will see similar sense and refund him.

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With the faults he's having with this car I wouldn't be surprised if its seen some water at some point, like a flood. Feel for the guy

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That car has either been flooded, as mentioned, or it's been crashed, before delivery. Crashing, certainly is a very common thing. In the car delivery docks there's a massive hut with DIT written on the door. Damaged in Transit. Loads of cars end up in there, then are sent off to be repaired, then passed on to customer. The customer invariably has no knowledge whatsoever of this.

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Seems to me like it has a couple of issues causing most of the faults, clearly it's letting in water to the electrics, as his damp floor shows, and it always appears to be raining where he lives, which wont help, and there must be some missing grommets for where the wires pass through the bodywork, causing the frayed wires.

It can't really be that simple though can it? Or Porsche would have fixed it.

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Apparently (sources are other forums), Porsche Cars America are, as you poms so succinctly put it - a pack of cnuts...

They have a track record in the US, and it's not good.

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The position is quite simple for me - they should offer him a full refund of the purchase price.

 

I don't see what is so difficult about it.

 

The damage this is doing them is incalculable and certainly much more than the price of refunding one customer.

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The position is quite simple for me - they should offer him a full refund of the purchase price.

 

 

Yep.  The car is clearly an unfixable lemon. 

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Don't they have a 'lemon law' these days to avoid this sort of thing?

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Supposedly yes, but I don't know if they are state laws (like here in Aus) or Federal.

Update: he lives in Connecticut and it seems the lemon laws are state based. He has also had a win! +++

Watch it to the very end. He has a good sense of humour... :)

Edited by Rachel
2 people like this

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Very good, but I get the distinct feeling part of the settlement was he says good things about Porsche in general, and how his car problems are a one off and not the norm.

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This doesn't happen often though does it?  Unless it's a Range Rover...........  They seem to be the cars with most delivery issues.

 

Oh, well sorted at last.

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Very good, but I get the distinct feeling part of the settlement was he says good things about Porsche in general, and how his car problems are a one off and not the norm.

I thought that initially but then thought it was due to forum peer pressure. Ie loads if porker owners worried about resale.

Edited by Scotty

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Or simply, he got what he was after. Buy back of e lemon and the chance to once again try for a non-lemon. He was pretty consistent through his youtube exploits about just wanting his dream car to work, like it says on the tin.

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In his position I'd want list price buy back, to be provided with an alternative vehicle in the meantime waiting for his second factory order as the first one is clearly not fit for purpose, and the powerkit upgrade thrown in goodwill!

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