Waylander

Tips on rejecting a faulty car?

7 posts in this topic

Any help and input gratefully received.

sister had a new 17 plate Mini for a month (to the day).

It has gone into limp mode 2-3 times with random faults including today on the motorway - just dropping to 20mph

On each occasion they took it back and returned it as "repaired"/fixed.

Today's occasion has been the last straw as she was on the way to a big wedding job so she's lost money AND had a hysterical bride screaming at her for letting her down. Plus of course the fear of having a new car break down on the motorway.

The sevice manager supports her in principle and has given her a courtesy car but said SHE needs to write to BMW as it can't come from him.

Advice on how to frame this for success (to get a like for like replacement) would be greatly appreciated +++

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My take would be that the dealer she purchased it from is who she needs to deal with, any dealings with BMW UK are their problem.

 

That's what happened when we rejected a Volvo, didn't deal with Volvo at all, just wrote a letter to the dealer explaining the situation (which they already knew about) handed the keys and the letter over (leaving the car in the car park obviously) and waited for them to contact us for the full refund, which they did in a couple of days.

Edited by Tipex

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The contract of sale is between her and the dealer - she rejects from the dealer not BMW. Just been speaking to a friend this morning who rejected a hybrid Range Rover. The rejection is to the supplier not the manufacturer, which BMW is in this event.

Edited by chasdrury

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Waylander, if it is on finance then she will need to ring them and ask them to start the process (as they are the car owners).  If she has bought then she needs to take back to the dealer she bought from and reject the car.  

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5 hours ago, Tipex said:

My take would be that the dealer she purchased it from is who she needs to deal with, any dealings with BMW UK are their problem.

 

That's what happened when we rejected a Volvo, didn't deal with Volvo at all, just wrote a letter to the dealer explaining the situation (which they already knew about) handed the keys and the letter over (leaving the car in the car park obviously) and waited for them to contact us for the full refund, which they did in a couple of days.

Thanks team

they already have the car and have given a courtesy until its resolved so I'll get her to write accordingly especially as they know all the problems.

trying to deflect the problem I guess 

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She may find this helpful should the garage ask what the problem is ....

IMG_1067.JPG

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So far so good.

response from head of dealership:

we are going to submit all the information to MINI Customer Services and request that they support your request to reject the car

1 person likes this

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