cabby

'unauthorised' itunes app purchases

4 posts in this topic

So I allowed my 11yo to add my debit card details to his iphone to buy the occasional song.  Being a sensible, trustworthy kid I thought that would be fine.  

Unusually, I was checking a bank statement tonight and spotted a £15 transaction and realised this was linked to my son's itunes account.  I then discovered the 'reportaproblem' website.  Seems he has downloaded several apps that appear to be free but subsequently trigger a subscription (Wallpapers HD & Lockscreens, Tap by Wattpad, Tap Premium, Wallpapers 8 and Photable - Photo Editor & Collage Maker). I'm guessing the subscriptions a quite subtle as he's a clever lad and always ask permission for even a 79p download. 

I then discovered the 'subscriptions' options on the iphone and cancelled each of the above circa £60 down!

Anyone have any experience of the reportaproblem website? Wondering if I should challenge the above via the 'didn't mean to purchase this item' option or is it a waste of time?  

PS.  Suffice to say my card is no longer linked to his account!

Edited by cabby

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Update:  seems trying the 'didn't mean to purchase this item' option for any subscription purchase means the request is automatically rejected. 

I've tried the 'issue note listed here' option together with a written request but don't expect have much hope :ffs:

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45 mins on the phone to Apple last night and a refund is apparently underway :).

 

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I get the impression they are probably used to it and have to respond.

Much like the Euro roaming charges when people were caught out and watchdog type people got involved.  

Well done!!

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