Golf Cooling Fan Problems
Posted 09 November 2005 - 02:00 PM
My golf recently blew the fuse for the cooling fans (twice). The control unit has been replaced but not the fans themselves, despite VW's recommendation that all three components are changed. This was because the extended warranty company would only pay for the controller to be changed (and only £34/hr labour!). I now find the fans run for about 5 seconds at full speed and then cut out for about a minute before running again. They are being brought on by the climatronic system. This is obviously not right but will changing the fans solve the problem? And how do I get Warranty Holdings to accept the cost?
Posted 09 November 2005 - 03:55 PM
With regard to the warranty company I would double check your terms and conditions to see exactly what is covered etc and then get on the blower /ubbthreads/images/graemlins/ha.gif and have it out with them.
Usual case of a company trying to take the pi$$ out of a customer by the sounds of it.
Posted 09 November 2005 - 06:23 PM
Posted 09 November 2005 - 11:14 PM
Does anyone have a view as to whether the new controller may have been damaged by the faulty fans. Also, anyone any experience of an "after warranty" claim on VW on an item like this, assuming Mulkbear's "Very very common" fault is acknowledged by VW?
Posted 10 November 2005 - 10:24 PM
As much as that!
They have put every obstacle in the way of a claim, driving the poor bloke in the garage potty. Just at the last minute they asked for service info and then said they were refusing to pay becuase I had exceeded the service intervals. I explained about "long life service" but had to produce a fax from VW verifying that it was appropriate on my vehicle.
What I would like to know is:
a) where I can find a garage in the London area who charge £34 ish an hour inc vat.
b) and are experts on VW electrics
c) and can do it in the time allowed.
Posted 10 November 2005 - 10:46 PM
* wear and tear item
* Has be damage by a outside source
* it is you fault it is faulty.
I hate extended warranty as they have inspectors that come and inspect the faulty parts and ask silly questions, then try and say that i have damaged the parts !!
Posted 10 November 2005 - 10:52 PM
Posted 11 November 2005 - 10:43 PM
Posted 12 November 2005 - 02:34 PM
Posted 12 November 2005 - 06:31 PM
aaabb, ref your comments:
I have replaced the fuse several times now. Unfortunately, with the fans starting in high speed every time, the current is enough to weaken the fuse when stuck in traffic and then the problems start because the fuse goes (for example Bristol City Centre 5pm on a Friday!)
The other concern is that of course the fans don't run as they should. With the climate control on, the fans should run slowly most of the time (as I understand it) and only ramp up to high speed if the cooling system starts to overheat. What I get is 5 second manic bursts on the fans. This dims the lights and you can feel the engine slow as the load hits the alternator. I can see other components failing next!
Posted 14 November 2005 - 10:16 PM
Spoke to VW Customer Support. Would not admit this is a common fault with 150 diesels but offered to make a contribution although would only discuss amount with the dealer who has serviced the car regularly. Waiting to hear.
Spoke to Warranty Holdings. Damage to fans "must have been a consequence of controller failing and therefore not covered". Tried to explain that it was not possible to decide which failed first and that we had told them that VW insist on changing all three components (2 fans + controller). It was they who had insisted in changing only one part (the controller). WH now resorting to a recording of their conversation with the garage to see who said what. Worse than pulling teeth.
Maybe the contribution from VW, however small, would be a better bet than trying to pursuade WH to cough up for the repairs.
Moral: don't bother with extended warranties - not worth the heartache.
Posted 21 November 2005 - 07:47 PM
VW "might pay half" of the cost but want a detailed investigation from the dealer as to what has failed. This, according to the dealer, means plugging in the "big" analyser and spending "up to 2 hrs" finding out what's failed. In reality, I am told it is either both fans, or the controller (but that was replaced a couple of weeks ago) or both. I have to pay for this analysis - could be £200.
What a con! It doesn't make sense to spend out £200 when the individual components are about £100. The fans are obviously knackered (aren't they?) so if it's still not right, the controller has gone again. Can anyone shed any light on this farce for me?
As it stands at the moment. I am thinking of going with WH to change one fan and I'll pay for the other.
Posted 23 November 2005 - 08:48 PM
WH who had agreed (verbally) to replace one fan (??? logic) now will only pay 0.7hrs labour - about 9p :-)
Aguing this currently and have taken liberty of a new post (sorry but really peed off now).
Will there be a happy ending?
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