BenjaminTDI Posted December 15, 2005 Report Share Posted December 15, 2005 i'll PM you. Link to comment Share on other sites More sharing options...
jason_s Posted December 15, 2005 Author Report Share Posted December 15, 2005 avus, cant see your pm anywhere Link to comment Share on other sites More sharing options...
jason_s Posted December 15, 2005 Author Report Share Posted December 15, 2005 thanks benjamin Link to comment Share on other sites More sharing options...
MOSE Posted December 15, 2005 Report Share Posted December 15, 2005 I would be worried about this Jay, especially if it is his own idea of tuning. Any idea what software he is using to do the map itself? Mine is in having a few mods done at the moment and a remap is the last thing they will do once the car has all its new bits on. The remap they will do is actually recognised by Holden/Vaux, and have been assured by both parties that warranty will not be affected. Find out as much as you can about the map itself, the software being used and of course the guys knowledge and credibility. And as mentioned before, I hope you arent getting charged for 4 days of TRYING! Link to comment Share on other sites More sharing options...
jason_s Posted December 16, 2005 Author Report Share Posted December 16, 2005 its MTM's software supplied by QST. the guy wont give me my money back and will even charge me more for them resetting it back to standard or trying to fix the problem Link to comment Share on other sites More sharing options...
Paul Posted December 16, 2005 Report Share Posted December 16, 2005 Well i am guessing it if is an MTM remap, then its probably still the old desolder the chip from the ECU and resolder it back in with a new program. It doesnt lend itself to easily switching it on/off or back to standard One of the reasons i only use tuners who can remap via the serial port. soldering is a thing of the past. Link to comment Share on other sites More sharing options...
Paul Posted December 16, 2005 Report Share Posted December 16, 2005 I would seriously be looking into trading standards. Sale of goods act FAQ Trading standards Main site Link to comment Share on other sites More sharing options...
shao_khan Posted December 16, 2005 Report Share Posted December 16, 2005 Trading standards are very good IMO - i had an issue with a HP product, which didnt do what it suggested it did - got a refund and every one of the product withdrawn to be re-packaged I think it is a Shame that a tuner would want to act in this way, it is only right that they should treat your issue with a degree of seriousness, not just try to fob you off with excuses. Link to comment Share on other sites More sharing options...
RedRobin Posted December 16, 2005 Report Share Posted December 16, 2005 As everyone has probably realised, I spent the whole day with Jay at QST and I am very surprised at their aftersales attitude in this case. I believe that MTM are TUV approved in Germany and consequently I would have expected QST to represent them better in their customer service. It's their lack of willingness, at least to date, to find an amicable solution. I know another tuner, very experienced but who shall remain nameless, who had a Mk5 GTI re-map go wrong, yet he was instantly and unreservedly prepared to correct matters even if it took days! That is professional and caring behaviour and what a consumer expects from any specialist. Boy am I glad that I have held back on a re-map! Link to comment Share on other sites More sharing options...
Golfer Posted December 16, 2005 Report Share Posted December 16, 2005 Tell them you will Spread the bad news on every forum you can, see what reaction you get. I know superchips would have at least offered you a "return to standard" to get you back to dealership. QST are crap in my book, I could not recomend them to anyone. Link to comment Share on other sites More sharing options...
Paul Posted December 16, 2005 Report Share Posted December 16, 2005 Contact MTM in Germany. http://www.mtm-online.de/en/ Link to comment Share on other sites More sharing options...
RedRobin Posted December 16, 2005 Report Share Posted December 16, 2005 [ QUOTE ] Tell them you will Spread the bad news on every forum you can, see what reaction you get. [/ QUOTE ] ....I think that Jay needs to stay cool to be more effective and needs to hold back with such an action rather than appear to be threatening to use it as a lever. I'm advocating further attempts to find an amicable solution before any heavier guns are used. Also, if Jay has clearly attempted to find an amicable solution and QST still don't respond he has an even stronger case. No matter how pee'd off he feels, if he 'throws his toys out the pram' without being seen to attempt an amicable solution, I think he will weaken his case with MTM. I would politely but firmly make it clear to QST that they are leaving him (Jay) with no choice other than to take the matter much further and firstly with MTM. Link to comment Share on other sites More sharing options...
jason_s Posted December 17, 2005 Author Report Share Posted December 17, 2005 thanks for all your help guys. makes me feel alot better. i spoke to qst again the other day and he was still adamant his program is ok and that the fault is with my car and will not be giving me a refund oh and that he'd charge me for resetting it back to standard, the terms at which he sold me the product was that it would not cause a misfiring problem. only when i mentioned getting onto my credit card did he seem to take notice. first of all he said in a really shitty voice "i cant believe your being like this" and a few other things about my attitude. then he said bring it down to me and we'll see what we can do. to be honest id rather not have them sort out the problem which is my cusumor rights, I told them that id rather they reset it back to standard and give me my money back (which is my consumer rights, oh and they should be paying for any costs i incur in getting it sorted, ie petrol money ect). he still refused to give me a full refund. i dont really trust them anymore with my car. for all i know they may put a bug in the program or damage my ecu beyond repair. looks like the only course is to contact my credit card. im wondering if i do get my money back, will i be able to get it reset to standard afterwards by another tuner or vw garage (someone said that their code is protected) Link to comment Share on other sites More sharing options...
s1brt Posted December 18, 2005 Report Share Posted December 18, 2005 Hi Jay. For what it's worth,I think that you are right to seek advice on the rectification elsewhere,especially as QST seem reluctant,at best,to sort the problem out for you! I would recommend that you at least put the car on AMD's rolling road,so that they can abvice you of what the specific trouble is before you go back to VW.Alternatively wait until you have driven my car on Friday before you decide to do anything. Si. Link to comment Share on other sites More sharing options...
jason_s Posted December 18, 2005 Author Report Share Posted December 18, 2005 hello si, i think AMD said they couldn't remap while someone elses code is on the ecu. the misfiring isn't that frequent, its only happened 4 times now in a week. depends how long there willing to rolling road it for. to be honest im not so sure ill want to get it remapped again if it means its going to cause other faults. i really just want it reset to standard and ill leave it at that. keeps costing me every time i try to get it remapped. 2 journeys to thruxton, once to west sussex and if i take it to AMD (oxfordshire) and i need to leave it with them to get it sorted then 2 journeys there. im in essex and it means taking a day off work each time and petrol money. im just not sure its really worth it. if id known then what i know now i wouldnt have bothered. imk still interested to see what your remap is like though and get your opinion on mine. The real question is if qst wont reset it to standard and refund my money and petrol then will i be able to get it reset by someone else or will i have to buy a new ecu. Link to comment Share on other sites More sharing options...
petsy Posted December 18, 2005 Report Share Posted December 18, 2005 IMO assuming they remapped using the serial port then it should be possible to reflash the ecu with the standard code. Link to comment Share on other sites More sharing options...
jason_s Posted December 18, 2005 Author Report Share Posted December 18, 2005 no they took the ecu apart and removed the chip !! Link to comment Share on other sites More sharing options...
Paul Posted December 18, 2005 Report Share Posted December 18, 2005 this is what makes it awquard. Your ECU, for want of better description has been tampered with. Any seals/tamper proof protection would have been touched to say the least. atleast with a serial upload, it can always be flashed back with the original code, and remains untouched. Speak to other tuners such as Amd to see if they are willing, and more importantly have the files/chip to replace your MTM one. Another choice is buy another ECU , and totally get rid of any past tampering, and go for a serial remap, when the experience has settled, but that is an expensive option. Link to comment Share on other sites More sharing options...
jason_s Posted December 18, 2005 Author Report Share Posted December 18, 2005 thanks paul. looks like its going to cost me alot more money now. will have to look into this line as it may mean taking qst to small claims court to recoup my costs. if i can avoid that line then i will. Link to comment Share on other sites More sharing options...
Paul Posted December 18, 2005 Report Share Posted December 18, 2005 I would certainly look into the trading standards/sale of goods act mentioned in my post on page 3. They should be able to help you hold QST to the law. Ie goods fit for their intended purpose and all that malarky. if it gets to the point where it is dealt with by letter, send them by recorded delivery, so you have proof of delivery, they cant deny it arrived. And consider mentioning your troubles to MTM. How will they know how their sole UK agent is representing them, if no one tells them of these issues. Although its unfortunate to you, hopefully you can make a difference for others that may follow, and get yours sorted in the process. Link to comment Share on other sites More sharing options...
RedRobin Posted December 18, 2005 Report Share Posted December 18, 2005 Hi Jay, that's all good advice from Paul imo. You will have needed to cancel your credit card payment pretty quickly. Additionally you can get some free legal advice from your local Citizens Advice Bureau. Link to comment Share on other sites More sharing options...
danksy Posted December 19, 2005 Report Share Posted December 19, 2005 Sorry to hear about this Jay. I know of someone who spent thousands with QST, only for his car to be something (allegedly) like 80bhp short of what was promised (engine mods, and ECU) He ended up getting his sister (a barrister) to threaten court action. In the end i think AmD fixed it Allegedly Link to comment Share on other sites More sharing options...
RedRobin Posted December 19, 2005 Report Share Posted December 19, 2005 This is beginning to sound as if QST are really bad news! It's inevitable that mistakes get made by any company but it would appear that if legal action is necessary because an amicable solution cannot be found, then there must be something seriously wrong with QST's aftersales customer service and MTM should definitely be informed. I believe that MTM are TUV approved in Germany and are highly regarded. Link to comment Share on other sites More sharing options...
RedRobin Posted December 19, 2005 Report Share Posted December 19, 2005 Jay, I've just spoken to AmD to ask if it was possible to custom tune my Mk5 GTI and pointed out it already had a Milltek Turbo-back and I was more interested in a 250-ish rather than 270-ish bhp mod. I didn't mention you but, very interestingly, he strongly advised me to have an ECU software update when next servicing to avoid problems such as misfires (obviously I thought of your problem!). I was advised to do this before any re-mapping. It appears that there are known usually hidden problems which a re-map tends to amplify or bring out. I hope this info helps and I think I'm going to post it in our GTI forum. Link to comment Share on other sites More sharing options...
Cupramax Posted December 19, 2005 Report Share Posted December 19, 2005 Blimey, just caught up with this thread after posting on the first page!! Cant say its the first time I've heard about utter arrogance and ignorance from the above mentioned tuner... you live and learn very quickly in the world of remapping. There are only 2 or 3 companies I'd even consider working on my car and I'll leave the rest to your imagination about who is and isn't included in that list. Link to comment Share on other sites More sharing options...
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