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Name and shame - VW dealers to avoid

128 posts in this topic

ZEROS:

Hull VW (Priory Park)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

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ZEROS:

Hull VW (Priory Park)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

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ZEROS:

Hull VW (Priory Park)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

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I found Drift Bridge Epsom, well below average. I used to service my Mk3 Golf & VR6 Corrado there, found the service staff to be rude, kept you waiting without even acknowledging the fact that you were there & expensive. mad.gif

Other problems? Tried telling me that a faulty clutch in a 6month old car on 6k miles was my problem? Left my Corrado with 2k ICE install unlocked overnight in their unsecured carpark. Lastly drove 1 mile down the road after a service to find leaking water, they had left one of the water pipes un-connected....dreadful, but then again that is in my opinion & haven't used them in 4yrs so may have improved.

I now use John Ashley in New Malden, polite, knowledgeable, they even did my 6463 update when I turned up 12.20pm on a Saturday afternoon - they were due to close at 1pm. ooo.gifgrin.gif

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Is this format gonna work? After all one mans hero may be another mans zero.

But while we are on the subject I am not too impressed with Martins of Basingstoke so far, and it looks like they are headed for the top of the zeros list.

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I second that, Caffyns, Haywards Heath (but not for jimmy_p) they stayed open for me despite being half hour late to pick my car up from its service and have always been very helpful as well. but Caffyns portslade dung.gif Especially the parts department!!

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[ QUOTE ]

Is this format gonna work? After all one mans hero may be another mans zero.

[/ QUOTE ]

....Well, it's only a rough guide. I see your point - For example, my experience of VW UK would put them on the HEROES list.

It's interesting what the size difference is between the lists - 60/40 ??

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ZEROS:

Hull VW (Priory Park)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

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ZEROS:

Hull VW (Priory Park)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

CityGate - High Wycombe

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

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ZEROS:

Hull VW (Priory Park)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke(3 votes)

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

CityGate - High Wycombe

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

White Rose, Petersfield

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Can't believe I've only just seen this. Another "ZERO" for Hull VW Priory Park. Never met such a rude and ignorant bunch of indivduals in all my life.

ZEROS:

Hull VW (Priory Park)(2 votes)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke(3 votes)

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

CityGate - High Wycombe

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

White Rose, Petersfield

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ZEROS:

Hull VW (Priory Park) (2 Votes)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke (3 Votes)

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 Votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

CityGate - High Wycombe

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

White Rose, Petersfield

I'll second VW Priory Pk, 20 mile joy ride and lots of petrol all for a rear wiper motor exchange and a Fr N/S door speaker grill ..........

But saying that, when I had problems with my DSG they couldn't of been more helpful. Maybe it was because I was talking about rejecting it if it wasn't fixed.

AND one more thing........

A friend of mine has a TD GTI Mk4 Golf and has it serviced every year by the book. This year (Yr 4) is the big one, Big service, MOT, break fluid, cam belt, total cost over £740 plus £15 insurance cost for Loan/service car. Now it's out of warranty he rang round and found a VW approved service center in Hull that would only charge £600 for all the above work. He them rang VW Priory Pk to cancel his booking and guess what .................................

YES..... They could price match ....... Now I know who pays for the cleaner to follow you wiping the floor as you walk around the show room .....................

martininwillerby fekr.gif

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Like ships that pass in the night! smile.gif

That'll be THREE votes for Hull VW Priory Park then, do they get a prize? laugh.gif

ZEROS:

Hull VW (Priory Park) (3 Votes)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke (3 Votes)

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 Votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

CityGate - High Wycombe

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

White Rose, Petersfield

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ZEROS:

Hull VW (Priory Park) (3 Votes)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke (3 Votes)

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 Votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

CityGate - High Wycombe

D*ck Heads, Leicester (sorry cant remember their name)

Lookers Blackburn

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

White Rose, Petersfield

Arthur Prince, Loughborough

Lookers, Burnley

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can I add to the shamed list..Liverpool VW....a shadow on the previous very good company Corkhills..won't say the reason why..but without Jimmy_P,s help they would have stitched me up for £500..thanks again Jimmy... beerchug.gif

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ZEROS:

Hull VW (Priory Park) (3 Votes)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke (3 Votes)

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 Votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

CityGate - High Wycombe

D*ck Heads, Leicester (sorry cant remember their name)

Lookers Blackburn

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

White Rose, Petersfield

Arthur Prince, Loughborough

Lookers, Burnley

City VW, London

Most of the guys there have been pretty good (Troy esp). One minor complaint when car was towed but they pulled out the stops and dealt with it really well. Happy to take car there and trust they will do a decent job.

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"Rill jumps out of the carpeted Tommy transit and posts on TSN shocker"

Good on ya Rill...Woof woof 169144-ok.gif

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[ QUOTE ]

ZEROS:

Hull VW (Priory Park) (3 Votes)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke (3 Votes)

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 Votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

CityGate - High Wycombe

D*ck Heads, Leicester (sorry cant remember their name)

Lookers Blackburn

Donnelly Volkswagen, Campsie, N Ireland

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

White Rose, Petersfield

Arthur Prince, Loughborough

Lookers, Burnley

City VW, London

Most of the guys there have been pretty good (Troy esp). One minor complaint when car was towed but they pulled out the stops and dealt with it really well. Happy to take car there and trust they will do a decent job.

[/ QUOTE ]

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ZEROS

Hull VW (Priory Park) (3 Votes)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke (3 Votes)

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 Votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

CityGate - High Wycombe

D*ck Heads, Leicester (sorry cant remember their name)

Lookers Blackburn

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

White Rose, Petersfield

Arthur Prince, Loughborough

Lookers, Burnley

City VW, London

Barnetts, Dundee

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ZEROS

Hull VW (Priory Park) (3 Votes)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke (3 Votes)

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 Votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

CityGate - High Wycombe

D*ck Heads, Leicester (sorry cant remember their name)

Lookers Blackburn

WAYSIDE Milton Keynes (the lot)

WAYSIDE Towcester (sales side)

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

White Rose, Petersfield

Arthur Prince, Loughborough

Lookers, Burnley

City VW, London

Barnetts, Dundee

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I disagree with VWuk in its entirity comment, VW uk Customer service, Aftersales care and Senior Management chain is abysmal and show no concern for the customer whatso ever.

THe marketting guys can be very helpful, as can some of the brand managers.

Wayside Milton Keynes are total w@nkers, the service contact I had was a nice bloke, but he kept being fobbed off by the techs, management and TBH the standards of workmanship were so poor that I wonder if they do any quality control at all.

Sales staff are arrogant and liars, and the sales manager has a real height issue. I have actually been with the service guy when they have been agreeing something with Sales - only for sales to later deny it ever happened and it must be someone elses problem..... toscars

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Funny you say that about Wayside cos I got told by a good friend who deals with VW UK to avoid their dealerships if I could help it.

He advised me to go to Vindis instead, which I did and I have nothing but good things to say about them.

Looked after me very well the 2 times I've been back for silly things.

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[ QUOTE ]

ZEROS

Hull VW (Priory Park) (3 Votes)

Heritage, Bristol

Breeze, Poole

Caffyn Group, Sussex

Abridge, Loughton

Beadles, Bromley

Martins, Basingstoke (3 Votes)

South Hereford Garage

Ridgeway, Reading

Sidlow, Gatwick (2 Votes)

Chiswick VW (utter )

VW Technical (in its entirety)

Richard Alexander, Huddersfield

VWUK (in its entirety)

Crowsons, Spalding

CityGate - High Wycombe

D*ck Heads, Leicester (sorry cant remember their name)

Lookers Blackburn

WAYSIDE Milton Keynes (the lot)

WAYSIDE Towcester (sales side)

Donnelly Volkswagen, Campsie, N Ireland....this is the 2nd time I have added them after my last posting seemed to diappear. Are dealers reading and editing this ??????

HEROES:

Heritage, Bristol

Loders, Dorchester (2 votes)

Stanwell, Boston

Caffyns, Haywards Heath (but not for jimmy_p)

Driftbridge, Epsom

Ridgeway Newbury

Gilbert Lawton, Manchester

Hayselden, Barnsley

Vindis, St Ives, Cambridgeshire

White Rose, Petersfield

Arthur Prince, Loughborough

Lookers, Burnley

City VW, London

Barnetts, Dundee

[/ QUOTE ]

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