DB69 Posted September 30, 2003 Report Share Posted September 30, 2003 Hello all, I'm a new member. I'm thinking of trading my Lexus IS200 for a new A4 or S4 soon. However I have reservations about switching to Audi that have been reinforced by a recent run-in with Renault. My wife's Scenic's gearbox jammed. It was taken to the local Renault dealer on a Sunday and she popped in on the Monday morning. She was told that the car would be first looked at on the following Friday or Monday and may take a few weeks to fix. They also said that there would be no courtesy car available for a couple weeks ! Contrast that with my experience with Lexus Assist. My power steering pump failed. Within an hour Lexus had a flatbed removing the car from my drive and twenty minutes later a courtesy car appeared. The car was then fixed in three days ! So my question is, is the Audi experience closer to Lexus or Renault ? Link to comment Share on other sites More sharing options...
shao_khan Posted September 30, 2003 Report Share Posted September 30, 2003 I personnally have no issues with Audi dealer serrvice as I have always found my dealer to be quick and courtious with repairs - My issue is the number of repairs that seem to be warrented with both my Audis (just unlucky I guess). So in quality terms I would rate the serrvice closer to Lexus - but then I must admit when I had the clio the local renault dealer were pretty good as well - maybe you need to find some new dealers? Link to comment Share on other sites More sharing options...
DB69 Posted September 30, 2003 Author Report Share Posted September 30, 2003 Thanks shao_khan. Amazingly, other Renault dealers are worse, the much larger dealership in Chelmsford helpfully offered to book a slot for the Scenic in three weeks time and couldn't promise a courtesy car. Link to comment Share on other sites More sharing options...
Hants_Cruiser_UK Posted September 30, 2003 Report Share Posted September 30, 2003 Well my experience with Audi is like your experience with Renault. The flip side is that my Partner has a Clio purchased/serviced from our small local dealer and their service has been exemplary. Always kind, courteous and has a very 'friendly' atmosphere. Like everything it's the people that make the difference. Link to comment Share on other sites More sharing options...
snez22 Posted September 30, 2003 Report Share Posted September 30, 2003 i don't think audi service would be close to lexus but should easily beat renault. Link to comment Share on other sites More sharing options...
Hants_Cruiser_UK Posted September 30, 2003 Report Share Posted September 30, 2003 [ QUOTE ] i don't think audi service would be close to lexus but should easily beat renault. [/ QUOTE ] I woludn't bet on it Link to comment Share on other sites More sharing options...
snez22 Posted September 30, 2003 Report Share Posted September 30, 2003 not me. the surveys say it. Link to comment Share on other sites More sharing options...
Chris_B Posted October 1, 2003 Report Share Posted October 1, 2003 If I remember rightly, all new Audis come with Roadside Assistance for at least one year. This will provided by the RAC via an Audi-specific number. They will (rarely) fix at the roadside or take you to a dealer. How well and how promptly it gets fixed at the dealer depends a lot on the dealer - some are better than others. Link to comment Share on other sites More sharing options...
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