Waylander Posted March 20, 2008 Report Share Posted March 20, 2008 Whenever I try to remotely log into a particular Java App I get the following error after I enter username and password: Login Failed java.lang.NullPointerException How can I work out what the problem is and how do I fix it? Link to comment Share on other sites More sharing options...
Waylander Posted March 20, 2008 Author Report Share Posted March 20, 2008 more details in this jpeg Link to comment Share on other sites More sharing options...
Rachel Posted March 20, 2008 Report Share Posted March 20, 2008 Verify what version of Java you have installed vs. what they are expecting. It might be a version mismatch. Failing that, use the Java Console to delete all the apps resident on your HDD. This means the next time you go to use it, it will download the current (uncorrupted?) version from the server before you run it up... Link to comment Share on other sites More sharing options...
Mac Posted March 20, 2008 Report Share Posted March 20, 2008 If that's launched from the Citrix Access Gateway chances are it's running on a remote presentation server in which case it's NOT running Java on your local machine - you'll need to refer back to the people who look after your Citrix PS servers Link to comment Share on other sites More sharing options...
Waylander Posted March 20, 2008 Author Report Share Posted March 20, 2008 [ QUOTE ] Verify what version of Java you have installed vs. what they are expecting. It might be a version mismatch. Failing that, use the Java Console to delete all the apps resident on your HDD. This means the next time you go to use it, it will download the current (uncorrupted?) version from the server before you run it up... [/ QUOTE ] Thanks. Running latest version; looked in Java console and no apps listed so as you say Mac it is via the Citrix gateway. We already know howmuch regard I have for our local managers of that hence I was trying to see if I could fix anything locally Link to comment Share on other sites More sharing options...
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