RobK Posted October 10, 2014 Report Share Posted October 10, 2014 My A4 was repaired by a local garage last year after breaking down with no oil pressure. They replaced the oil pump and pickup as well as a ton of other stuff they reckoned needed doing. All was well until it started flashing up the oil pressure warning light again. I had it looked at by another (Audi trained) mechanic and the first thing he said was that it had the wrong oil filter fitted. Apparently due to the problems with oil sludging on the old 1.8T, Audi now recommend fitting a larger filter. He replaced the oil pump and pickup again and put the correct filter on, total cost £720. I was wondering if I would get anywhere if I tried to claim off the original garage? Should they have known about the updated filter recommendation, and does anyone know where I could find something official from Audi about it? Link to comment Share on other sites More sharing options...
Tipex Posted October 10, 2014 Report Share Posted October 10, 2014 Why did they need to fit another oil pump and pickup? Surely just fitting the correct filter would have sufficed? I can't honestly see you'll have much recourse if i'm honest, the garage will have ordered the oil filter from the parts supplier, and fitted it in good faith according to the reg/vin of the car. Sounds more like the second garage tucking you up to me, why replace a perfectly good, brand new pump and pickup, if it was just the oil filter needing changing? Link to comment Share on other sites More sharing options...
patently Posted October 10, 2014 Report Share Posted October 10, 2014 Sounds like the difference between a marque-specialist garage and a run-of-the-mill garage? Assuming the first one was a generalist, I wouldn't expect them particularly to know that there was a revision from Audi - they saw a problem with the pump/filter so replaced it. They can't know everything about every model of every brand. Link to comment Share on other sites More sharing options...
RobK Posted October 13, 2014 Author Report Share Posted October 13, 2014 Do the parts databases not get updated when there is an advisory like that? They said the small filter had caused the oil to sludge up, blocking the pickup and causing the pump to pack in. I wouldn't know if that was true but I know people who use these guys and wouldn't go anywhere else. Link to comment Share on other sites More sharing options...
CarMad Posted October 13, 2014 Report Share Posted October 13, 2014 They might change like for like, just add a new filter after the job to replace the old one. You won't find many garages checking much more than that or checking for advisories I wouldn't have thought. Link to comment Share on other sites More sharing options...
NewNiceMrMe Posted October 14, 2014 Report Share Posted October 14, 2014 Hmm, this is interesting and makes me think of a guy who used to live near us. He moved about 6 months ago but I spoke to him in our local Sainsburys about a month, maybe two, ago. He has a Honda FR-V that he's owned for about 4 years. He took it to an independent garage after it had reached 3 years old. The garage is local to us and well known in the Town. It's not somewhere I'd have ever taken anything other than a 10+ year old car but I can't say I've heard anything bad about it either. It just doesn't "look" like somewhere I'd want to take something with a relatively complex engine. To cut a long story short, it went in for a full service. A few days after it had been done he got all manner of lights on the dashboard and he was lucky in that he was close to our local Honda dealer at the time. After an hour of looking at it they told him it was fecked. Completely. New engine required. They have told him (and given him a sample of the offending liquid) that it had the wrong oil put in it and that two parts he'd been told had been replaced hadn't been. He has spoken to the garage who have basically told him to feck off. He's retired but what they didn't know is that he worked his entire life as a solicitor for the local council. So he's got the Honda garage giving him evidence and a full report, and he's off to court. The claim is going to be something in the region of £5,000+. I will try to get an update from him but from my understanding the garage still have a duty to ensure they don't do anything that might damage a vehicle. If RobK's was more a case of 'correct part but not the latest advisory' then it may well be very different and difficult to claim, but it might be worth pushing it to see if they'll flinch. Link to comment Share on other sites More sharing options...
patently Posted October 14, 2014 Report Share Posted October 14, 2014 That's a case of a garage putting the wrong oil in and not replacing parts that they knew needed replacing & said they had replaced. RobK has a garage that did the standard work competently (I assume) but didn't know that there was extra stuff that needed doing, because they weren't an Audi main stealer. I think there's a difference there. Link to comment Share on other sites More sharing options...
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