matbell67 Posted August 3, 2005 Report Share Posted August 3, 2005 does anyone know if dimming wing mirrors can be retro fitted as the doppy stealer charged me for them but didn't let VW know about it and the car has arrived without them, they are part of a luxury pack..... Diamond Black, DSG, highline and cd armrest....great car 5k on the clock and only had it in june Link to comment Share on other sites More sharing options...
lagrian Posted August 3, 2005 Report Share Posted August 3, 2005 hey thats exactly the same as me. No auto dimming door mirrors. He ordered Lux pack 1 instead of 2 by accident and charged me for Lux pack 2. Interestingly though, he punched Lux pack 2 into the system when I ordered it originally, he told me it just came with Lux pack 1, now they are having to refund me the difference which turns out to be only £75 , would of much prefered the auto dimming mirrors. Would be interested to find out if you can retro fit them , bet it would cost more than £75 though. Link to comment Share on other sites More sharing options...
matbell67 Posted August 3, 2005 Author Report Share Posted August 3, 2005 That is exactly the same mistake my stealer made, they have also offerred me 75 quid as a refund but l would rather the dimming mirrors, on the blower to VW customer service as l type Link to comment Share on other sites More sharing options...
lagrian Posted August 3, 2005 Report Share Posted August 3, 2005 let me know how you get on and if you get anywhere matbell67, I haven't really tried to see what can be done. I just accepted the £75 !! Link to comment Share on other sites More sharing options...
matbell67 Posted August 3, 2005 Author Report Share Posted August 3, 2005 VW customer service say that the dimming option can be etro fitted although it is quite expensive to do, however that is not my problem, the dealer should have spotted the mistake at the PDI and they are responsible for the specification to be correct on the car prior to its delivery to the customer. VW customer service say that the dealer should fit the dimming door mirrors as they have made a mistake....the sga continues... Link to comment Share on other sites More sharing options...
felixthecat1 Posted August 3, 2005 Report Share Posted August 3, 2005 This kind of thing makes me mad. I bet it's way more than £75.00 to have them retro fitted. You should all insist ther stealer fits them at his cost and hangs on to his poxy refund. Sorry, but really. Link to comment Share on other sites More sharing options...
lagrian Posted August 3, 2005 Report Share Posted August 3, 2005 Thanks for the update matbell67 and Tian I agree with you both why should I , I think I was just too happy to get my car and kind of though oh well but now I have heard this its wound me up a little Link to comment Share on other sites More sharing options...
Nick_S Posted August 3, 2005 Report Share Posted August 3, 2005 Did not know mine had that option on.. really cool, both interior and exterior mirrors dip down Link to comment Share on other sites More sharing options...
magrillz Posted August 4, 2005 Report Share Posted August 4, 2005 Matbell 67, If they refuse to sort it out and you have the car on VW Finance you could threaten to hand the car back and stop your payments. That may make them think about it more seriously. Probably the last straw but may be worth a mention. Cheers Mat Link to comment Share on other sites More sharing options...
bazza_g Posted August 4, 2005 Report Share Posted August 4, 2005 VW strike again ....... Link to comment Share on other sites More sharing options...
felixthecat1 Posted August 4, 2005 Report Share Posted August 4, 2005 [ QUOTE ] Did not know mine had that option on.. really cool, both interior and exterior mirrors dip down [/ QUOTE ] Oh that's right rub their noses in it why don't you. Link to comment Share on other sites More sharing options...
matbell67 Posted August 4, 2005 Author Report Share Posted August 4, 2005 [ QUOTE ] Matbell 67, If they refuse to sort it out and you have the car on VW Finance you could threaten to hand the car back and stop your payments. That may make them think about it more seriously. Probably the last straw but may be worth a mention. Cheers Mat [/ QUOTE ] unfortunately l bought the car outright, so not finance on it, VW say that the dealer should foot the bill, am waiting to speak to the service manager to organise this, l will update as l progress.... Link to comment Share on other sites More sharing options...
lagrian Posted August 4, 2005 Report Share Posted August 4, 2005 I phoned VW Customer Care, firstly how rude are they ! I explained the situation , she just kept repeating the same question ,speak to your dealer , speak to your dealer, in a monotone voice even over me at times. I was trying to explain I have spoke to my dealer and their answer was to give me a £75 cheque but which I wasn't happy with. In the end she said to just raise it up through the dealership as VW had no responsibilty to the contract between myself and the dealer, it depends on the terms we agreed. Now I have found out they can be retro fitted it gives me some ground to negotiate with , I always have the option of refusing the car as well. Lets hope it doesn't come to that. Link to comment Share on other sites More sharing options...
lagrian Posted August 4, 2005 Report Share Posted August 4, 2005 [ QUOTE ] [ QUOTE ] Did not know mine had that option on.. really cool, both interior and exterior mirrors dip down [/ QUOTE ] Oh that's right rub their noses in it why don't you. [/ QUOTE ] Well I was going to say 'well good for you' Link to comment Share on other sites More sharing options...
RedRobin Posted August 4, 2005 Report Share Posted August 4, 2005 From what you tell us, it is the Dealer's responsibility to correct the matter....It is their error and not VW UK. Unfortunately the real situation is this: Authorised VW dealerships are just private and everyday car dealers who have met the standards that VW have set to qualify as Authorised Dealers and in return for selling VW vehicles they get smart new premises and flashy showrooms all badged up so the average Jo believes he is walking into VW itself. It's successful corporate packaging....I know, I used to be a successful designer specialising in Corporate Identity and all its manifestations. However, strip off the outer packaging and you see what/who you are REALLY dealing with....A commercial car sales outfit which doesn't want to lose money even if it's their fault! Refusing the car would usually be a very effective lever but....How many guys 'n gals are out there panting for an opportunity to snap up a new GTI without the long wait? No problem at all for the dealer to sell your ordered car. I would investigate legal action (Citizens Advice Bureau is free and better than you might imagine, and most LegalEagles will give you the first half-hour free in which you can establish IF you have a case - TAKE YOUR WRITTEN CONTRACT WITH YOU). Rather than phoning Customer Care I would WRITE to VW UK calmly and objectively....No authorised dealer wants to upset VW and risk losing their appointment and flashy showroom etc. It's important to stay calm (not that you aren't!) and convince them you mean to take it as far as you need to get results without being threatening (at this stage!)....You get more with honey than with vinegar! I hope this helps and I am very sorry to hear this has happened. Link to comment Share on other sites More sharing options...
lagrian Posted August 4, 2005 Report Share Posted August 4, 2005 No very sensible advise thanks RedRobin this helps alot and TBH I was a bit wound up , I should never phone in the morning, I am just not a morning person. I am awaiting a call back from the salesman at the dealership and I am going to throw the ball back into their court (dipped in honey) and hopefully they will take responsibilty of the problem before I have to Thanks again Link to comment Share on other sites More sharing options...
lagrian Posted August 5, 2005 Report Share Posted August 5, 2005 Update: Spoke to the sales maanger and he seemed very happy to retro fit the auto dimming door mirrors, if it's possible. He said if that what you ordered that's you should have. Link to comment Share on other sites More sharing options...
RedRobin Posted August 5, 2005 Report Share Posted August 5, 2005 I wouldn't mind betting that either the dealer realised you weren't going to ignore their mistake or he got concerned how VW UK would react or VW UK had a quiet word with him after your call to them. All is well that ends well. Good news for you mate. Link to comment Share on other sites More sharing options...
lagrian Posted August 5, 2005 Report Share Posted August 5, 2005 yes happy now, TBH my dealer has been really good , if you stay quiet they do nothing but as soon as you open your mouth even a little they jump to it straight away. So yes I believe it to be they realised I wasn't just going to ignore it. Thanks for your advise Link to comment Share on other sites More sharing options...
matbell67 Posted August 9, 2005 Author Report Share Posted August 9, 2005 just had a call off the dealer who says that according to their sevice manager the dimming wing mirrors are too expensive to retro fit , strange as VW customer service say that they can be retro fitted, l think l shall be putting pen to paper Link to comment Share on other sites More sharing options...
lagrian Posted August 9, 2005 Report Share Posted August 9, 2005 Surely its not a matter of cost as far as the consumer is concerned, I just kept repeating that I want the car I ordered and they are contractually obliged to deliver what I paid for, ever so politely of course. Having said that my stealer haven't agreed to do it for me yet, I will find out today if they have agreed. More than likely I will get the same response as you , too expensive to retro fit, but I will expect them to pay regardless. I always have the option of refusing the car (absolute last resort) as leverage. Link to comment Share on other sites More sharing options...
lagrian Posted August 9, 2005 Report Share Posted August 9, 2005 Just had confirmation , its going to cost them hundreds of pounds so aren't keen to do it. I said I'm keen to get it done, they are going off again to try and raise it higher, not sure where they go after sales manager. Link to comment Share on other sites More sharing options...
matbell67 Posted August 11, 2005 Author Report Share Posted August 11, 2005 Just had call today, dimming mirrors are too expensive to retro fit, the dealer is very sorry for the mistake but they have offerred 90 quid as a refund so there you go, still enjoy me car though Link to comment Share on other sites More sharing options...
lagrian Posted August 11, 2005 Report Share Posted August 11, 2005 £90 hmmm is that worth it ? Not for me , but what can we do except refuse the car. Not really a good option !!! I am going to try and push for some accessories I was going to go for the £75 refund plus the Coat hanger thing for the back of the chair and a rear sun visor security thing, what ever they are called. I think that's £75 + £25 + £50. Link to comment Share on other sites More sharing options...
calmac Posted August 11, 2005 Report Share Posted August 11, 2005 Sorry to keep butting on on threads but does the coat hanger thing fit the GTI?! Cheers guys! Link to comment Share on other sites More sharing options...
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