Print server problems

[RobK]

We have a few print servers which about 2 months ago suddenly started having problems. Basically we get loads of event 61 (or 6161) print errors in the system log, and nobody can print anything until we restart the spooler service.

I've checked the first error event each time and there's no consistency in the driver, print queue or job type that causes this. Also as far as I'm aware no patches went onto the servers at the time this started happening.

Since I'm on the verge of wiping all the queues, ports and drivers on all ther servers, has anyone got any idea what could be causing this?

[Hopsta]

renew your contract should miraculously fix it

[shark_90]

Try reinstalling all your printers firstly Rob, and see how things go from there. What type of printers are they? Are they connected locally to the server or are they IP printers and you just use a server for convenience?

[RobK]

There's a variety of printers but they're mostly HP, all connected via JetDirect cards and using standard TCP/IP ports.

I'm just a bit suspicious that 3 print servers have started having the same problem at the same time.

[Sparky]

Are these rackmount HP Print servers?

[RobK]

Yes, they're Proliant DL380 G3s.