projone Posted February 1, 2006 Report Share Posted February 1, 2006 I have owned my brand new 55 plate golf r32 for 5 weeks and its well fecked. Its been making weird noises from the steering which i was told by VW that i need a new steering rack as there is a fault on it. I also noticed a really loud tapping from under the car so mentioned this and asked them to have a look and to my horror they told me that the car was dangerous to drive and they could not release it until speaking to VW head office. It turns out that the prop shaft as broke and they dont have any in stock so im now awaiting delivery from germany and god knows how long that will be Im now driving round in a horrible Golf plus and i hate it. Link to comment Share on other sites More sharing options...
N3WOB Posted February 1, 2006 Report Share Posted February 1, 2006 Bad luck old boy, seems like a lot of bad luck on the car - hope it's not a lemon! Link to comment Share on other sites More sharing options...
projone Posted February 1, 2006 Author Report Share Posted February 1, 2006 Im hoping its not a lemon neither mate but im pissed off about it. Anywas poo happens Link to comment Share on other sites More sharing options...
rs32 Posted February 1, 2006 Report Share Posted February 1, 2006 sorry to hear this Darren, hope you get things sorted OK. Link to comment Share on other sites More sharing options...
projone Posted February 1, 2006 Author Report Share Posted February 1, 2006 VW are calling me tomorrow with further info so i will keeo you posted. Link to comment Share on other sites More sharing options...
Golfgirl Posted February 1, 2006 Report Share Posted February 1, 2006 Bugger Can't they give you their demo to ride round in till yours is fixed? Link to comment Share on other sites More sharing options...
projone Posted February 2, 2006 Author Report Share Posted February 2, 2006 Been back to dealer today and they are still unaware of how long the part will be from Germany. Called customer services amd they have said they will pay for a nice hire car for me untill mine is repaired. Still pissed off with it all but nothing i can do Link to comment Share on other sites More sharing options...
pomme Posted February 2, 2006 Report Share Posted February 2, 2006 Give this guy a ring: [email protected] he should get things sorted. also make sure the hire car is of equal standard to yours. Link to comment Share on other sites More sharing options...
s2000db Posted February 2, 2006 Report Share Posted February 2, 2006 You should reject it under the sale of goods act, and ask for a new replacement asap, that'll make their ears prick - good luck... Link to comment Share on other sites More sharing options...
rs32 Posted February 2, 2006 Report Share Posted February 2, 2006 [ QUOTE ] You should reject it under the sale of goods act, and ask for a new replacement asap, that'll make their ears prick - good luck... [/ QUOTE ] that crossed my mind too s2000db, but wasn't sure about a time limit on rejection. is it not 14 or 28 days or something like that ? Link to comment Share on other sites More sharing options...
pomme Posted February 2, 2006 Report Share Posted February 2, 2006 I think its 30 days or 1000 miles Link to comment Share on other sites More sharing options...
nbetts Posted February 2, 2006 Report Share Posted February 2, 2006 There is no time limit on the sale of goods act Please take at look at this.. http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm Link to comment Share on other sites More sharing options...
projone Posted February 2, 2006 Author Report Share Posted February 2, 2006 I was thinking about rejecting the car under the sale of goods act. To be honest its had 2 major problems after only owning the car for about 6 weeks and feel i may have a bit of a lemon. Im waiting for the main man at VW Harrogate to call me tomorrow and see if he will go for that. All they can do is apolagise but cant say it makes me feel any better and im out of pocket by £27350. I will keep you posted tomorrow Link to comment Share on other sites More sharing options...
projone Posted February 2, 2006 Author Report Share Posted February 2, 2006 NigelB - Thanks for that post mate. The only problem i see on there is that they have offered to repair but i wont feel right with the same car and really want a replacement Link to comment Share on other sites More sharing options...
Hudson Posted February 2, 2006 Report Share Posted February 2, 2006 Have you thought of highlighting this with What Car and asking if they can feature it in their column. For a car costing this much and one that is so desirable i think they may be interested, this should help in making the dealers mind up about rejecting the car. I certainly would want to replace it, it sounds like a friday afternoon example. Link to comment Share on other sites More sharing options...
njc851 Posted February 2, 2006 Report Share Posted February 2, 2006 It was obviously the work christmas party the night before your pride and joy was assembled, and there was a free bar laid on. What car has to be worth trying [email protected] The threat alone should get you action! Link to comment Share on other sites More sharing options...
paulhaines Posted February 2, 2006 Report Share Posted February 2, 2006 Darren, I had this problem with a brand new A3 - the DSG box went after three weeks! We reject the car under the sales of good act on the basis it was 'not fit for purpose' i.e. had had a major fault. We were over the Audi 1000 miles g/t. If you write and threaten them - you may well get soemthing out of it we got about £500 as a gesture of good will and compensation - we still got our money back though and bought a BM. I have a copy of the letter somewhere.... Paul Link to comment Share on other sites More sharing options...
helfinger Posted February 2, 2006 Report Share Posted February 2, 2006 i say get your money back, and buy a MK4 R32 Link to comment Share on other sites More sharing options...
projone Posted February 2, 2006 Author Report Share Posted February 2, 2006 Im speaking to the sales director in the morning so i will see what he has to say. Watch this space Link to comment Share on other sites More sharing options...
s2000db Posted February 3, 2006 Report Share Posted February 3, 2006 Also don't forget that your contract is with the dealer not VWUK, so all your efforts should be concentrated there, - it's up to them to deal with VW, give them 7 days to sort it (in writing) or you'll involve a solicitor, for which they will also have to picp up all the costs + compensation.. Link to comment Share on other sites More sharing options...
Soulboy Posted February 3, 2006 Report Share Posted February 3, 2006 Wheres Smudge when you need him? Didnt he get the Lemon repleced after appearing in Auto Express(?) a number of years back? Link to comment Share on other sites More sharing options...
N3WOB Posted February 3, 2006 Report Share Posted February 3, 2006 And he's had virtually celebrity status eversince Link to comment Share on other sites More sharing options...
projone Posted February 3, 2006 Author Report Share Posted February 3, 2006 Just a quick update. The VW dealer called me this morning and said my car woudl be ready for next Friday and they have also given me a Toureg to drive round in untill the work is complete I did mention to the sales director that i was thinking about returning it and would like a new one in its place He replied that he would not be able to get me one and therefore it would have to be a refund. Also contacted What Car and they have asked me to put it in writing Im not sure what to do so do you guys have any ideas. Regards - Darren Link to comment Share on other sites More sharing options...
Mook Posted February 3, 2006 Report Share Posted February 3, 2006 Write to What Car and tell them your story Darren. At least the dealer has been straight with you, telling you they couldn't get a replacement for you (probably due to waiting lists). I would go for the full refund and start again. Link to comment Share on other sites More sharing options...
Decked Posted February 3, 2006 Report Share Posted February 3, 2006 [ QUOTE ] I would go for the full refund and start again. [/ QUOTE ] Thats what I would do... Sounds like a lemon to me!!!! Link to comment Share on other sites More sharing options...
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