PSU Posted February 5, 2006 Report Share Posted February 5, 2006 *Due to the nature of the content contained in the link and the circumstances surrounding this information, I have removed this link.* Sorry chap, I've been reading of your problems and whilst I do sympathise, I don't think its fair to use Tyresmoke to publicise them when it would appear there are solicitors involved objecting to you using the internet to draw attention to your problems. Mollox Link to comment Share on other sites More sharing options...
PSU Posted February 5, 2006 Author Report Share Posted February 5, 2006 Appreciate your concerns and the siuation is certainly an interesting one. Their Solicitor has for some time been threatening to take out a court injunction to get the site withdrawn but has not been forthcoming. If they had grounds to enforce a Court injunction it would have happened by now. This is pretty much an open public forum where anyone can regsister so there shouldn't be any comeback. I would guess that in the T&C's there is a disclaimer that Tyresmoke are not responsible for posted content? I've been using this forum occassionally since last May and thought it would be in every Audi drivers interest to understand the situation as there are some lessons to be learnt from my experience. It would also be interesting to learn if anyone else has experienced similar situations whether with Parklands or any other dealers. I have placed a Google adwords advert for anyone searching for this particular dealer and is currently top position and will remain there until the situation is resolved. Its just wrong that a perfectly roadworthy car can be placed with a dealer and then be handed back to me with 2 very dangerous life threatening defects. Thanks Link to comment Share on other sites More sharing options...
AnArtist1 Posted February 5, 2006 Report Share Posted February 5, 2006 That is outrageous! My worst nightmare is your reality!!! Trusting your vehicle to an official Dealer and all this happens. Sounds like they are just going to faff on and on until you give up. Don't give up! Why should a dealership, (who has obviously employed incompetent morons) not accept responsibilty for their almighty f*Ck up!!! Fight them on the beaches and all that!!!! Link to comment Share on other sites More sharing options...
PSU Posted February 5, 2006 Author Report Share Posted February 5, 2006 Thanks for the Support An Artist. They certainly won't grind me down on this. Parklands actions are not so surprising but what I am surprised at is Audi UK not taking control of the situation as its not good for PR or from a commercial sense as I account for 6 vehicles being replaced with them every 2 years. Looks like Merc's and Beemer's are on the next shopping list. If I don't start getting somewhere with Parklands I am going to get my next door neighbours son and his mates to tuck some adverts under the wiper blades of every Audi and VW car parked up in Gloucester's and Cheltenham's supermarkets including the cars for sale on the numerous garages Parklands are part of. Link to comment Share on other sites More sharing options...
bigtone Posted February 5, 2006 Report Share Posted February 5, 2006 I agree with the response shown, because the actual service and capability of any service business is very clearly displayed in what they do or do not do at all times. It's no good for that business to then try and hide behind solicitors or human rights and all that sort of wind and pis$$. As regards Parklands Audi I often have to visit someone along Hempsted Lane in Gloucester which is where they have their preparation (eg PDI) building and I'll tell you what having seen myself, (plus hearing that it happens all the time), the way that some of their 'technicians' drive Audi cars along the sharp gravel lane, then I would never go near them with my car. The only major failure I have had on my 2001 2.8 Sport has been the non-cable throttle unit which failed just after I got the car last summer, at 29K miles from new. The throttle just failed completely in the fast lane of the M1 north near Northampton and I had to 'wobble' into the hard shoulder. I took it into Northampton Audi and they said the throttle unit was faulty and had to order a new one, which was fitted 4 days later and cost £880. They said the car was safe to use and I did'nt consider it was, because the throttle kept failing and then re-appearing etc. I wrote to Audi and they abdicated entirely, but I consider that such information being a true experience, can be shared with others without any concerns about libel. As I said, they are all judged by what they do and say. Simply that. Link to comment Share on other sites More sharing options...
AnArtist1 Posted February 5, 2006 Report Share Posted February 5, 2006 BBC ' Watchdog ' would be worth contacting!! Link to comment Share on other sites More sharing options...
Botang Posted February 5, 2006 Report Share Posted February 5, 2006 Raincoat I hope you value evryones opinion; From what Ive read I dont put the blame at the dealers door, to me it sounds like an unfortunate set of circumstances. The part number that you asked about seems to be related to the camshaft rather than the belt. The bolt shearing could have been the fault of the mechanic but I dont see how you are going to prove it, so on this basis I would have accepted the rectification work and sought to sell the car myself if it was that important to me. Id be very surprised if you have any success with the methods that you are choosing to use. I have had dealings with Audi UK myself in the past and did not follow the same route, I asked for an independant expert to perform analysis, and between us approached Audi about the issue. Link to comment Share on other sites More sharing options...
Botang Posted February 5, 2006 Report Share Posted February 5, 2006 As for the MOT failure regarding the arm, there was a safety recall for one of the arms, lower rear IIRC. Problems with the arms are quite difficult to spot, an MOT test would specificly look for such things. By coincidence yesterday I replaced all the arms, trackrod ends, and anti roll bar links on my car with uprated German ones. This is because I dont think the original parts are very good. Link to comment Share on other sites More sharing options...
PSU Posted February 5, 2006 Author Report Share Posted February 5, 2006 [ QUOTE ] As for the MOT failure regarding the arm, there was a safety recall for one of the arms, lower rear IIRC. Problems with the arms are quite difficult to spot, an MOT test would specificly look for such things. By coincidence yesterday I replaced all the arms, trackrod ends, and anti roll bar links on my car with uprated German ones. This is because I dont think the original parts are very good. [/ QUOTE ] The problem was with the front left and was not a wear'n'tear or manufacturer fault. The thing had actually been torn apart and in the words of the MOT tester "would have handled like a bag of sh!t" and would have been obvious to them. Listers Audi carrying out the repair reckoned that for damage like that to happen it has been severely grounded or when the car was loaded onto the transporter the recovery guy used it as a towing point to drag it off the motorway. The latter is probably the most obvious but either way Parklands (or someone) had rumped up well over 1000 miles test driving the vehicle and it should never have been handed back to me in that condition. I can accept mechanical faults occuring but won't accept mechanical faults that put my life and passengers at risk through negligence. Thanks Link to comment Share on other sites More sharing options...
Botang Posted February 5, 2006 Report Share Posted February 5, 2006 Raincoat I am speaking from experience here see link I was put in a similar position if not worse, as I was just off on a driving trip around Europe and it was only chance I found the potentially fatal problem, which I then had to get fixed qvery quickly before my trip. Most of the journey was at high speed and I assumed after my safety check the car was safe. Out of curiosity then I assume you drove the car to the independant chap, did you notice it? Link to comment Share on other sites More sharing options...
PSU Posted February 5, 2006 Author Report Share Posted February 5, 2006 Yep, I drove it the 8 miles to the independent but took it steady as was more interested in listening to the engine. I'm not a petrol head and drive the car like an old git so probably wouldn't have noticed it until I had done some extended driving. As long is it gets me from A2B in comfort and safety then I'm happy. Thank God I took it to an independent straight away as otherwise the story may have been a lot different. The bottom line is that a roadworthy vehicle was handed to Parklands and was given back to me with 2 very serious safety defects one of which put my parents and I in a very real life threatening situation. I won't be fobbed off particularly after they admitted liability then retracted it. Theres a cover up going on as explanations, invoices, parts replaced and mileages just don't match up. Lets see what the MD of Audi UK has to say as it has been escalated to him. I feel totally Link to comment Share on other sites More sharing options...
Ska Posted February 5, 2006 Report Share Posted February 5, 2006 Paklands have tried to pull the wool on a number occasions with me. With typical stealer fassion they quote a good price on your first visit then once you are hooked take you for a ride! They diagnosed a fuel tank problem as a faulty pump and said that they would fix it for about a grand when I asked them if that was the cause and would that fix it they said don't know. In the went to an independent and found that the pump was fine and that one of the corrigated pipes in the tank was ruptured. So if I'd let'em do the pump I would have forked out for a pump I didn't need and a new fuel tank Glad I dont have to deal with them anymore. Sorry to hear of your troubles with them Raincoat Link to comment Share on other sites More sharing options...
SneakyMcC Posted February 5, 2006 Report Share Posted February 5, 2006 [ QUOTE ] Lets see what the MD of Audi UK has to say as it has been escalated to him. [/ QUOTE ] Take it to the factory in Germany too! Oh yeah, pls PM me the link to whatever we're talking about? Link to comment Share on other sites More sharing options...
Golfer Posted February 6, 2006 Report Share Posted February 6, 2006 [ QUOTE ] [ QUOTE ] Lets see what the MD of Audi UK has to say as it has been escalated to him. [/ QUOTE ] Take it to the factory in Germany too! Oh yeah, pls PM me the link to whatever we're talking about? [/ QUOTE ] SneakMcC, I creased up reading that Link to comment Share on other sites More sharing options...
PSU Posted February 6, 2006 Author Report Share Posted February 6, 2006 Sneaky, Did you get the email with the link? Link to comment Share on other sites More sharing options...
SneakyMcC Posted February 8, 2006 Report Share Posted February 8, 2006 [ QUOTE ] Sneaky, Did you get the email with the link? [/ QUOTE ] Er...email? Prolly went into the spam folder and deleted Can you PM it again pleasey Link to comment Share on other sites More sharing options...
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