scooby_simon Posted April 20, 2006 Report Share Posted April 20, 2006 2nd 19" monitor turned up today, that's great, set up in a few minutes and start match the colour balance with the old screen. However, it has been delivered with at least 2 collections of failed pixels. Grrrrrrrrr. Anyone know what Dell policy is ? Link to comment Share on other sites More sharing options...
Sparky Posted April 20, 2006 Report Share Posted April 20, 2006 Quoted from Dell: In almost every case, these fixed pixels are hard to notice and do not detract from the display quality or usability. A display with 1 to 5 fixed pixels is within the industry standards, and is therefore considered an acceptable display. LCD screens that do not meet this industry standard are rarely passed on from the point of manufacturing. If you notice more than six (6) fixed pixels on your display, or if there are several fixed pixels in a small area of the screen, refer to the E-mail Dell section under Additional Information to contact Dell Technical Support. For help with specifics on your Dell system, or additional troubleshooting support, refer to http://www.support.dell.com. Link to comment Share on other sites More sharing options...
scooby_simon Posted April 20, 2006 Author Report Share Posted April 20, 2006 [ QUOTE ] 12 dead pixels before replacement. Or more than 7 in one "cluster" we were told. [/ QUOTE ] How can I tell the number of pixels ? One looks like about the size of a 1/2 "." Other is V small. Edit - Ah, sparky, you changed it... Link to comment Share on other sites More sharing options...
Sparky Posted April 20, 2006 Report Share Posted April 20, 2006 Oops, you quoted before I found the up-to-date policy. Sorry. Got a pic of it? Link to comment Share on other sites More sharing options...
scooby_simon Posted April 20, 2006 Author Report Share Posted April 20, 2006 just getting one. Link to comment Share on other sites More sharing options...
scooby_simon Posted April 20, 2006 Author Report Share Posted April 20, 2006 pic 1 * and "." to give some idea of scale of largest area. pic 2 Link to comment Share on other sites More sharing options...
Sparky Posted April 21, 2006 Report Share Posted April 21, 2006 Hmm, you might have problems getting them to accept it back. Clusters of them usually involve upto 4 pixels next to each other, or very close. Link to comment Share on other sites More sharing options...
Paul Posted April 21, 2006 Report Share Posted April 21, 2006 Scooby, surely if you bought it off the web, then distance selling rules come into force. Ie _ i think_ you have time to return it for no reason at all. [ QUOTE ] Under the regulations businesses must give consumers: clear information about the goods or services offered before they buy written confirmation of the purchase and delivery details <font color="red"> a seven working day cooling-off period in which the order can be cancelled and a refund claimed.</font> [/ QUOTE ] Link to comment Share on other sites More sharing options...
Sponge Posted April 21, 2006 Report Share Posted April 21, 2006 But does that count if the goods have been opened/used? I don't think it does. Link to comment Share on other sites More sharing options...
DHA Posted April 21, 2006 Report Share Posted April 21, 2006 Apple do a bit of software that fixes pixels by flashing colours at them. Not sure if such a thing is available for a PC? Link to comment Share on other sites More sharing options...
Sparky Posted April 21, 2006 Report Share Posted April 21, 2006 Depends if the pixels are dead, or fixed though. That won't always work I'd just return it as unwanted and get a refund and then buy another one. Link to comment Share on other sites More sharing options...
scooby_simon Posted April 21, 2006 Author Report Share Posted April 21, 2006 About a discussion about a quality of service, the probability of me buying any more kit from them, they have decided to replace it. Did not need to even send pictures. Basicall came down to the fact I said, if you do not replace it I will reject it as not fit for purpose and never buy any more Dell kit from you. Job done. Should have a replacement within a week. Link to comment Share on other sites More sharing options...
davidhodgkinson Posted April 21, 2006 Report Share Posted April 21, 2006 good result then Link to comment Share on other sites More sharing options...
Paul Posted April 21, 2006 Report Share Posted April 21, 2006 spot on! lets hope no.2 is flawless. Link to comment Share on other sites More sharing options...
scooby_simon Posted May 2, 2006 Author Report Share Posted May 2, 2006 [ QUOTE ] spot on! lets hope no.2 is flawless. [/ QUOTE ] It is Link to comment Share on other sites More sharing options...
Paul Posted May 2, 2006 Report Share Posted May 2, 2006 great news! Link to comment Share on other sites More sharing options...
scooby_simon Posted May 2, 2006 Author Report Share Posted May 2, 2006 [ QUOTE ] great news! [/ QUOTE ] indeed Link to comment Share on other sites More sharing options...
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