Simonl Posted September 1, 2006 Report Share Posted September 1, 2006 Dear Mr X XXXX We are writing with regard to your recent order for The International Motor Show in London. Due to a processing error we neglected to charge you the £1.65 transaction fee referred to during your booking. In order to correct this error we will be charging your account £1.65 on the 1st September 2006. This will appear on your statement as Event Tickets 0871 220 0260 as per the original order. We do apologise for any inconvenience caused and hope you enjoyed the show. Best regards, See Tickets Customer Services Are they allowed to even keep my details on file. Link to comment Share on other sites More sharing options...
CarMad Posted September 1, 2006 Report Share Posted September 1, 2006 I doubt they are allowed to get the extra money unless it was stated in the transaction or on the website at the time. If it wasn't then they are on very dodgy ground. Link to comment Share on other sites More sharing options...
S3ENVY Posted September 1, 2006 Report Share Posted September 1, 2006 If I get that I'll be kicking off! Link to comment Share on other sites More sharing options...
R32Ash Posted September 1, 2006 Report Share Posted September 1, 2006 See Tickets are rubbish. I'm still waiting for a delivery of tickets for another event, which they said they'd sent last week. If you've already received the tickets, I'd contact your card company and tell them to refuse the charge. If you haven't got them yet you'll have to pay I suppose. Otherwise they'll just cancel your order and refund the money you've paid (probably minus a booking fee). Link to comment Share on other sites More sharing options...
stevie_d Posted September 1, 2006 Report Share Posted September 1, 2006 You're name is Mr X? Link to comment Share on other sites More sharing options...
S3ENVY Posted September 1, 2006 Report Share Posted September 1, 2006 I've just recieved it, don't like it for one minute that they still have my details, I'm gonna kick some ass!!!! Link to comment Share on other sites More sharing options...
S3ENVY Posted September 1, 2006 Report Share Posted September 1, 2006 I've just rung them, by the sounds of it alot of people have been complaining. I'm to expect a call either sometime today or tomorrow apparently. Unacceptable at this late a date. I paid the price that was stated on the site and I'm not paying any more on principle. Link to comment Share on other sites More sharing options...
Torino101 Posted September 1, 2006 Report Share Posted September 1, 2006 I've just received this mail also - sounds like a complete try on It's their F'ing fault if they have not charged the right amount at the time!! Link to comment Share on other sites More sharing options...
Simonl Posted September 1, 2006 Author Report Share Posted September 1, 2006 The latest... <font color="blue">Dear Customer, Thank you for your recent e-mail regarding the Motor Show. At the time you made your online booking all the correct charges would have been displayed to you on screen. It was due to a processing error that the £1.65 transaction fee was not charged to your card, however this charge was made clear to you at the time of booking and permission was therefore granted for this money to be debited. Please note this is not an extra charge, just simply a charge we failed to take at the time of booking. We apologise for any inconvenience this causes. Kind Regards Customer Services</font> I actually still had my confirmation email. no mention of a booking fee <font color="blue">Dear MR XXXXXXX, PLEASE READ CAREFULLY You have booked to attend MOTOR SHOW-MON 24TH at ExCeL London, London on MONDAY 24/07/2006 at 9.30 You have ordered the following tickets Reference XXXXXXX - 2 ADULT at £ 8.00 Tickets will be despatched as soon as possible, but may not be received until 5-7 days before the event. Please do not contact us until 5 days before the event if you have not received your tickets You have been charged £ 16.00 and this will appear on your statement as 'EVENT TICKETS' This year the Motor Show has a new sponsor: Lloyds TSB Insurance. To celebrate, they're giving you the chance to win a brand new Mini Cooper worth £15,000 plus FREE car insurance for a year - just click here </font> Link to comment Share on other sites More sharing options...
S3ENVY Posted September 1, 2006 Report Share Posted September 1, 2006 Well I'm still waiting for my phone call. I've got my confirmation in front of me here and they're not getting the money without a barney first! Surely when I put my card details in for the required amount if this was in the total it would've been debited correct? Link to comment Share on other sites More sharing options...
Simonl Posted September 1, 2006 Author Report Share Posted September 1, 2006 [ QUOTE ] Surely when I put my card details in for the required amount if this was in the total it would've been debited correct? [/ QUOTE ] Exactly, if it wasn't then they can't legally take it. If it was then they can... that's according to my bank anyway. Link to comment Share on other sites More sharing options...
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