Durrsaku Posted September 12, 2006 Report Share Posted September 12, 2006 Well i don't believe in luck but took the car this morning for it's anual service. Decided to take it out of the main dealer network as the car is over 4 years old now. Followed some people's recomendation here on TSN to take it to an Audi-VW specialist.So took the car this morning to the workshop and was given a lift back to my work place, which was very nice. Went back at 5 to pick up the car and everything had been done with nothing to report apart from saying the car was in very good condition. Service cost £208 including vat. So no bad for a big service. Drove the car off and after about 5 minutes drive i could hear this strange noise (clang) coming from the front. Stopped the car and looked around for anything loose but couldnt see anything. Then drove for another 200 yards went round a motor way junction round-about and the noise became louder and the right wheel felt like it was flat or unstable so decided not to join the M4 but took one of the smaller slip roads. Stopped the car as soon as i could do safely in a garden centre car park, took the wheel trim of the front o/s wheel to discover to my shock that all 5 bolts were loose. Didn't ring the garage as it was too late but i was very angry to say the least to how they could miss something like that. Shocking.... I would hate to think what could have happened was i driving on the M4 and wheel come off!!! So what are my options here guys? Do i forget about it and just not take the car there for a service or Do i make a fuss about it tomorrow by going back and ask to see the manager? Link to comment Share on other sites More sharing options...
dainton Posted September 12, 2006 Report Share Posted September 12, 2006 Make a fuss and demand plenty. I'd be expecting abject grovelling and a free large service in return for not suing their sorry asses back to the poverty line for gross incompetence. I'd also want 5 minutes of uniterrupted berating of the chimp like goon who nearly killed me. Link to comment Share on other sites More sharing options...
theduisbergkid Posted September 12, 2006 Report Share Posted September 12, 2006 [ QUOTE ] Well i don't believe in luck but took the car this morning for it's anual service. Decided to take it out of the main dealer network as the car is over 4 years old now. Followed some people's recomendation here on TSN to take it to an Audi-VW specialist.So took the car this morning to the workshop and was given a lift back to my work place, which was very nice. Went back at 5 to pick up the car and everything had been done with nothing to report apart from saying the car was in very good condition. Service cost £208 including vat. So no bad for a big service. Drove the car off and after about 5 minutes drive i could hear this strange noise (clang) coming from the front. Stopped the car and looked around for anything loose but couldnt see anything. Then drove for another 200 yards went round a motor way junction round-about and the noise became louder and the right wheel felt like it was flat or unstable so decided not to join the M4 but took one of the smaller slip roads. Stopped the car as soon as i could do safely in a garden centre car park, took the wheel trim of the front o/s wheel to discover to my shock that all 5 bolts were loose. Didn't ring the garage as it was too late but i was very angry to say the least to how they could miss something like that. Shocking.... I would hate to think what could have happened was i driving on the M4 and wheel come off!!! So what are my options here guys? Do i forget about it and just not take the car there for a service or Do i make a fuss about it tomorrow by going back and ask to see the manager? [/ QUOTE ] That could have killed you. Make sure they know it. And it was one mistake for each of the bolts they missed, think about it. If you don't get a very grovelly letter, then report them to trading standards, and name and shame 'em on here. You are very very lucky indeed...... Link to comment Share on other sites More sharing options...
dainton Posted September 12, 2006 Report Share Posted September 12, 2006 This is not a grovelling letter mistake. This is owing you a kidney redeemable at any point in time mistake. This is where you not only get a free blowjob but they throw in a valet with it. Maybe I'm unreasonable, actually I am unreasonable (or is it objectionable?) but I'd want someone to lose their job for that size cock up. Link to comment Share on other sites More sharing options...
Alastair_A3 Posted September 12, 2006 Report Share Posted September 12, 2006 Funny you say that because the exact same thing happened when i took the Caterham in for a service in May. The good thing is the noise gets worse and worse so you would be mad not to stop. Link to comment Share on other sites More sharing options...
stevie_d Posted September 12, 2006 Report Share Posted September 12, 2006 Jamie> you're not unreasonable mate I'd kick up a lot of fuss and ask for your money back or at least some financial return, I wouldn't accept a free service next time either. They're obviously incompetent. Link to comment Share on other sites More sharing options...
dainton Posted September 12, 2006 Report Share Posted September 12, 2006 Trust me I am unreasonable. I'm the sort of person who thinks a refund means getting back more than you paid. Good point on not accepting the free service, I'll stick with the kidney or lung. Link to comment Share on other sites More sharing options...
Durrsaku Posted September 13, 2006 Author Report Share Posted September 13, 2006 I have spoken to the service manager this morning, and he was shocked. He was very apologetic and offered credit for next service. Which i refused. He said he will investigate it and will get back to me later, so watch this space. Link to comment Share on other sites More sharing options...
eldiablorubino Posted September 13, 2006 Report Share Posted September 13, 2006 My sister-in-law had a similar experience a couple of months ago when her VX220 was serviced by a Vauxhall Main Dealer... Before taking it in she specifically asked if they were experienced in dealing with the VX220 (well it's not your average Corsa/Astra/Vectra is it!). She had it serviced whilst she waited in the showroom as they were unable to offer a courtesy car/bus service (having promised one at the time of booking). After a couple of hours her car emerged from the service bay with two teenage technicians on board, grinning like Cheshire Cats, who proceded to drive off in it at high speed. They returned a few minutes later (still grinning) having driven approx 7 miles and used a 1/4 tank of fuel! She drove the car for a day or so but said it didn't feel 'right'. Her ex came over and checked the car over only to find the wheel nuts were loose on the rear wheel and this had caused the tyre to wear down to the canvas on one edge. After a couple of hours of arguing with the service manager and threats of trading standards the dealer agreed to replace both rear tyres... but that was extremely reluctantly and partly because the MOT was due within days and was now going to be failed due to the tyre. Link to comment Share on other sites More sharing options...
S3ENVY Posted September 13, 2006 Report Share Posted September 13, 2006 [ QUOTE ] My sister-in-law had a similar experience a couple of months ago when her VX220 was serviced by a Vauxhall Main Dealer... Before taking it in she specifically asked if they were experienced in dealing with the VX220 (well it's not your average Corsa/Astra/Vectra is it!). She had it serviced whilst she waited in the showroom as they were unable to offer a courtesy car/bus service (having promised one at the time of booking). After a couple of hours her car emerged from the service bay with two teenage technicians on board, grinning like Cheshire Cats, who proceded to drive off in it at high speed. They returned a few minutes later (still grinning) having driven approx 7 miles and used a 1/4 tank of fuel! She drove the car for a day or so but said it didn't feel 'right'. Her ex came over and checked the car over only to find the wheel nuts were loose on the rear wheel and this had caused the tyre to wear down to the canvas on one edge. After a couple of hours of arguing with the service manager and threats of trading standards the dealer agreed to replace both rear tyres... but that was extremely reluctantly and partly because the MOT was due within days and was now going to be failed due to the tyre. [/ QUOTE ] WTF!!! If two teenagers or any other members of staff had driven off in my car with grins on their faces and returned after 7 miles and 1/4 tank of fuel down, they'd be grinning with rather gummy smiles now....I can tell you!!! I would've demanded new wheels, tyres, free service, tank of fuel and head from the service managers wife while he was watching!!! Fecking liberties!!! Link to comment Share on other sites More sharing options...
Alastair_A3 Posted September 13, 2006 Report Share Posted September 13, 2006 [ QUOTE ] [ QUOTE ] My sister-in-law had a similar experience a couple of months ago when her VX220 was serviced by a Vauxhall Main Dealer... Before taking it in she specifically asked if they were experienced in dealing with the VX220 (well it's not your average Corsa/Astra/Vectra is it!). She had it serviced whilst she waited in the showroom as they were unable to offer a courtesy car/bus service (having promised one at the time of booking). After a couple of hours her car emerged from the service bay with two teenage technicians on board, grinning like Cheshire Cats, who proceded to drive off in it at high speed. They returned a few minutes later (still grinning) having driven approx 7 miles and used a 1/4 tank of fuel! She drove the car for a day or so but said it didn't feel 'right'. Her ex came over and checked the car over only to find the wheel nuts were loose on the rear wheel and this had caused the tyre to wear down to the canvas on one edge. After a couple of hours of arguing with the service manager and threats of trading standards the dealer agreed to replace both rear tyres... but that was extremely reluctantly and partly because the MOT was due within days and was now going to be failed due to the tyre. [/ QUOTE ] WTF!!! If two teenagers or any other members of staff had driven off in my car with grins on their faces and returned after 7 miles and 1/4 tank of fuel down, they'd be grinning with rather gummy smiles now....I can tell you!!! I would've demanded new wheels, tyres, free service, tank of fuel and head from the service managers wife while he was watching!!! Fecking liberties!!! [/ QUOTE ] Thats made my day mate! Link to comment Share on other sites More sharing options...
S3ENVY Posted September 13, 2006 Report Share Posted September 13, 2006 Glad I could be of assistance. Link to comment Share on other sites More sharing options...
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