mb Posted September 13, 2006 Report Share Posted September 13, 2006 Please can anyone suggest what to do with this Sky plus box ? The planner shows empty (emptied itself) & can't record, pause or rewind TV - sky still works OK though. Tried a housekeeping procedure, rebooted etc. etc. Sky can only suggest an engineer visit - do you think its the HDD or any other suggestions please ? Thanks Martin Link to comment Share on other sites More sharing options...
DHA Posted September 13, 2006 Report Share Posted September 13, 2006 I think its the HDD. I had issues with my original box, said it was full but wouldnt have anything on it. Have you tried a new software download? Link to comment Share on other sites More sharing options...
mb Posted September 13, 2006 Author Report Share Posted September 13, 2006 Thanks will try this - is it straight forward to do - where do we start it from ? Link to comment Share on other sites More sharing options...
DHA Posted September 13, 2006 Report Share Posted September 13, 2006 I think, but not 100% sure - probably best to search avfourms, but you switch off the box for 10 mins then turn it on while holding the backup button on the box itself. There will then be a message on the screen telling you a download is in progress. Link to comment Share on other sites More sharing options...
DHA Posted September 13, 2006 Report Share Posted September 13, 2006 Here you go: How do I force an EPG software download? Switch off the receiver at the mains wall socket. Press and hold the front panel "backup" button and switch the mains power back on. Continue to hold the button for 20 seconds or until the LEDs all light (depends on the make/model). As soon as this happens, you'll see a message on the screen (only if you have connected via the TV Scart). Leave the receiver for at least 15 minutes to download the software via satellite. Note that this will not work unless the receiver is getting a good signal! DO NOT ATTEMPT IT if your signal or signal quality is very low or fluctuating. On Grundig models, this is often a sign of a power supply fault and attempting a software download can corrupt the internal memory - permanently - making repair impossible or very expensive. After a forced download you should switch the receiver off at the 230v wall socket for ten seconds. Remove the card. Switch back on. Wait till it asks for the card then insert it. This sequence is occasionally necessary to solve problems caused by the download, although I don't know why! The same sequence repeated a couple of times will often clear unwanted "Personal Planner" entries Link to comment Share on other sites More sharing options...
shark_90 Posted September 13, 2006 Report Share Posted September 13, 2006 Sounds like it could be the HD. First thing I did was rip the original one out and upgrade it when my box arrived.. I probably still have the original one if it's any good to you? Link to comment Share on other sites More sharing options...
mb Posted September 13, 2006 Author Report Share Posted September 13, 2006 Thanks for taking the trouble to look at this - will try the software fix - if not I guess it is new HDD time ! Thanks Martin Link to comment Share on other sites More sharing options...
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