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Major ebay problem - am I in the proverbial?


shark_90
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Guys

Story is - girlfriend bought a (reasonably) expensive handbag on ebay. I went mad and told her to put it back on ebay, which she did. Woman buys it, 9th Feb. Yesterday, woman comes back telling me the handbag is a fake.

I don't believe it's fake, but can't prove otherwise.

She is proving very difficult to deal with.

I have told one little white lie in the advert - I said that MrsShark had bought the handbag from Dublin (where the ID Papers with the handbag stated) instead of from ebay. My bad I guess. I then altered that to say it was MrsShark's ex that had bought the bag for her, not MrsShark herself. Good idea at the time, just that I didn't want to say it was originally purchased off ebay as that would lose credibility...

I'm going to post up the full email transcript except the personal bits.

First email from her, last night (read it at about 11pm)

> Question from mantinini2006

> -------------------------------------------------------

>

> mantinini2006 (16)

> Positive feedback: 94.4%

> Member since: 09-May-06

> Location: Suffolk,United Kingdom

> Registered on: www.ebay.co.uk

>

> Item: Genuine Louis Vuitton Speedy30 handbag and purse (150088628061)

> This message was sent after the listing closed.

> mantinini2006 is the winner.

> -------------------------------------------------------

> HI,

> THE " AUTHENTIC LOUIS VUITTON" BAG YOU SOLD HAS TURNED OUT TO BE A FAKE WHEN

> APPARENTLY CHECKED AT A LV STORE! I HAVE DECIDED TO OPEN A CASE WITH PAYPAL

> AND THE POLICE AS IT SEEMED LIKE THE FASTEST WAY TO BE REFUNDED THE MONEY

> THAT I OVERSPENT ON THIS BAG. PAYPAL HAVE ADVISED ME TO ASK YOU FOR A REFUND

> BUT I GUESS THE CHANCES OF THAT HAPPENING ARE ZERO.

> I'D APPRECIATE A RESPONSE OF SOME SORT SOONER THAN LATER PLEASE.

> MANTININI2006

My reply:

----- Original Message ----

From: Shark

To: buyer

Sent: Monday, March 12, 2007 10:56:33 PM

Subject: Re: Message from eBay Member Regarding Item #150088628061

Hello

I'm very surprised to have received your email, first of all can I ask that

you calm down. I DO NOT knowingly sell anything fake and I am actually quite

taken aback at your attitude to dealing with this. I am not a clothes dealer

and hardly ever sell anything on ebay if you look at my history you will see

my feedback which is unblemished.

I am as surprised as you. And so is my girlfriend Emma, who's bag it was. It

seems if indeed the bag is fake, she has been duped as well as you.

Obviously I had no idea that the bag is/may be fake and neither did Emma, we

are both very honest people and work hard for a living. I can understand that

you may be upset but please take a step back for a moment and deal with this

in a mature way.

Before anything happens I need proof that the bag is indeed fake. The bag was

bought FOR her in Dublin, not BY her (which was my mistake in the listing, I

didn't know until just now) by her ex boyfriend (which is why I didn't know

until just now). I listed the handbag for my girlfriend and went on the

information she gave me.

Obviously this is a difficult situation and we don't want to have left you out

of pocket.

First of all I'm interested to know why it has taken you an entire month to

come back to me if you had a problem. Everything on ebay is sold as seen, even

cars, and if you had any idea that it may have been a fake you should have got

it checked out and come back to me within days, not weeks, to get it sorted

out. If you had reason to be suspicious (which Emma never did - it certainly

looks real!) why didn't you check it out earlier? And why did you bid without

viewing the bag or asking any questions?

I have just done about 30 minutes research and from the pictures I have of the

bag stored on my computer from when it was put on ebay, I have to say that I

uphold my view that the bag is genuine. It certainly looked genuine and I

assure you I am a man of taste - I can usually spot a fake a mile away, I hate

cheap tat.

If you wish to discuss this with me please give me a call on ***** *******. I

am working all day in Bolton tomorrow and as I am a computer engineer I'll be

working in a server room, which will be a) very loud or b) I may not get a

signal if it's at basement level. If you would like to carry on discussing

this by email then that's fine by me, so long as you accept that you may not

get an immediate response.

Can I reiterate that I am very shocked to have received your email and be

assured that this will get sorted one way or the other.

On a side note, please do not insult me again by assuming what I may or may

not do, or if I am an ethical man who will listen to you and attempt to arrive

at a solution.

I hope you can appreciate that I have taken the time to comprehensively answer

your email and I hope that reassures you that I am not the kind of bastard who

sells fake goods on internet auction sites to make a quick buck.

Regards

Ben

Her reply:

From: buyer

Sent: Tue 13/03/2007 10:30

To: Shark

Subject: Re: Message from eBay Member Regarding Item #150088628061

Hi

I paid you £310 for a used bag I believed to be 100% Authentic LV and which

cost you, or whoever the buyer turns out to be, by your own admission, around

£300 brand new! You sounded genuine enough as you'd reassured me in your

emails and texts messages hence I made all the efforts to try and pay quicker

than PayPal would have had I waited to be verified. Every dealing I had with

you was all in good faith so please forgive me for my "attitude" & for not

BEING CALM. I overpaid on this bag but this blow was softened by my belief

that at least its GENUINE AND THEREFORE VALUABLE. So before you start trying

to patronise me, chew on that for a bit.

Anyway when I received the bag it did not have WOW factor and I just did not

like it, not because I suspected it might be fake but it just didn't "live up"

to my expectations so I decided to sell on Ebay; which is within my rights as

an Ebayer plus the fact I can file a claim within 45 days of purchase. So the

fact I contacted you after 4 weeks is beside the point here. The girl who won

the bag had more sense than I do so she had the bag checked by a AUTHENTIC LV

store in London and she was told that it was a fake. I contacted PayPal and

they advised me on two ways to get a refund from them or you and the quickest

way for this to happen is me going to the police and getting a case number,

sending it to PayPal and they can refund me straight away and Ebay will deal

with the fake sale on their own terms. So please don't make insinuations as if

I have something to hide cos I dont and that is why it took me so long to file

this claim against you. I was fooled but luckily my buyer was not. I dont know

what constitute "proof" to you but we are going to try to get something in

writting from the London store to that effect but this was a private

transaction and they are not obliged to do it for us especially in view that

they think the bag is fake plus the amount of money lost by legitimate

businesses every year because of their products being counterfeited. So there

was a mistake in your listing? Because of that mistake this bag was

misrepresented to me then wasn't it? I am going to file a claim against you

with PayPal and I'm going to do anything PayPal advice me to do to get my

money back one way or the other as soon as possible. I have no inclination to

spend any more money on this so I wont be calling your mobile especially since

we might get disconnected due to poor signal on your phone!!!

Please let me know whether you intend to refund me or not so I can decide how

to proceed with this.

My reply:

----- Original Message ----

From: Shark

To: buyer

Sent: Tuesday, March 13, 2007 7:27:04 PM

Subject: Re: Message from eBay Member Regarding Item #150088628061

Hello again,

The plot thickens doesn't it?

I'm going to be straight forward with you:

I'm afraid I have bad news - you didn't pay through PayPal and therefore I'm

pretty sure you won't be able to make a claim through them.

If you would like to go to the Police go right ahead, I'm afraid I have bad

news for you again; I think you'll find that they are pretty busy out catching

criminals instead of chasing up eBay auctions.

I/We DID NOT know that the bag is fake, and I uphold the belief that it is

genuine. How do you know that your buyer is genuine, and they are not trying

to pull a fast one on you?

If I were you I'd drop this now, and put it down as a bad experience. If you

go involving the Police, I'm afraid you're just as "guilty" as me in this. I

suggest you "chew on that for a bit" before you go calling them.

I have better things to do than to waste time reading and replying to your

emails. Take this forward in whichever way you think best, and I will

cooperate in anyway I need to, but other than that, please do not contact me

again.

Lastly, I have to say that I find your emails and your manner extremely rude,

and I will not tolerate being spoken to in the way you seem to find acceptable.

Ben

Her reply:

Well well. So you did know that the bag was fake Mr. Hardworking and Respectable. YOU NOT ME did mark the bag as PAID on PAYPAL so thats proof that you took my money and this email proves that you knowilingly sold me a fake. The last time I checked selling counterfeited products was illegal in the UK. Secondly there's no plot thickening here. Unlike you, the girl who bought this bag from me is not a thief trying to get one over anyone as she's returned the bag and I'm now posting that cheap knock-off to you and expect my money back.

What you did is CRIMINAL and that makes YOU a CRIMINAL as well, so how do you expecct to be spoken to? SELLING COUNTERFEIT ITEMS and LYING ABOUT IT does not say MODEL CITIZEN now does it? I'm gonna take you to task about this even if it cost me all my savings in legal fees.

TRUST ME THIS IS NOT OVER YOU THIEF!!!

So. I don't know what to do. She has used the ebay "Request contact details" link to get my details, no problem, so I tried calling the number she has listed and surprisingly, the chap that answered had never heard of her.

When she has sold this bag on, how do I know that the bag that she's supposedly sending back is even the same one?? crazy.gif

Am I wrong here? I don't know what to think. After the way she's gone off on one, I'm pretty tempted to go feck herself! blush.gif

Sorry for the monumental post 169144-ok.gif

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I've heard of someone going through similar circustances - when the 'buyer' was trying to pull a fast one. If you are 100% about the bag - just tell them to get on with it. The police won't be interested - " its a civil matter "

The false details on her ebay records says it all, as does her not wanting to speak to you by phone. You've been more than reasonable. As for PayPal doing anything about it - dont hold your breath.

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I wondered that as well. I didn't see any admission of it being a fake.

She sold it on, allegedly, after saying she didn't like it. But her buyer sent it back. She should lump it to be honest. I would refuse delivery of the parcel if it ever arrives.

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It doesn't.

If the bag is coming back to you, I'd compare it quite thoroughly with the pictures you have of the bag you sold. - May just be that someone's trying to pull a fast one on you.

Your emails admit no guilt and you've been quite polite really, considering the accusations and tone of her mails.

I'd let her deal with this however she feels necessary. If the police turn up at your door, you can explain to them in the same way you've explained to her. - You've done nothing criminal and, like you say, the police are hardly about to drop everything and send you to jail for unknowingy passing on counterfeit merchandise.

Gimme a call if you want a rant about this. wink.gif

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So you sold a bag on Ebay that you think is genuine?

She buys bag but doesn't like it and sells it on. Final buyer reckons it is fake so your purchaser comes to you accusing you of selling fake goods which you deny.

Doesn't that also make her guilty of selling 'fake' goods?

Tell her to do one, the mardy old cow.

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[ QUOTE ]

I've heard of someone going through similar circustances - when the 'buyer' was trying to pull a fast one. If you are 100% about the bag - just tell them to get on with it. The police won't be interested - " its a civil matter "

The false details on her ebay records says it all.

[/ QUOTE ]

I have to be honest, I can't be 100% about the bag. The girlfriend bought it not me, I just sold it on my ebay account because she had closed hers (to stop herself impulse buying, look at the trouble it causes!).

But I meant what I said in my email to her - I can usually spot a fake anything a mile away, and it looked authentic to me. It had the ID paperwork, the padlock, keys, dustbag and a LV paper/cardboard carrier back from the original purchase.

However I know in the back of my mind that counterfeiters are good these days, and maybe MrsShark was duped in the firstplace. I don't know.

The main thing is, like I say, how do I know the bag she's sending back is even the same one? Her buyer might even be the one pulling the fast one!

What a nightmare mad.giffrown.gif

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Seems to me that she might be on the make.

She sold 'a bag', or another bag. This one caught her out. Try searching for her finished auctions and see what and how she has sold. See if the bag is infact the same one.

As you say, I don't think the Police would be interested.

However, has she got your address?

Ask her to send the bag back to your firm's address so you can see if the bag is the same. If it is, then take it to an LV shop and see of it is real or not.

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[ QUOTE ]

Interestingly enough I can't find the "sold" handbag on her ebay feedback profile confused.gif

[/ QUOTE ]

You won't, you have to look at her finished auctions (or search on LV bags). The feedback profile only shows IF the other person leaves feedback. If they don't. then it will not show up.

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I'd just completely ignore her.

You've not intentionally done anything wrong, and quite likely not done anything wrong unintentionally. So what's the worst that could happen? The police are hardly going to take an interest in one single item sold, especially when it looks very much like the buyer trying to pull a fast one. I'd echo what's been said above; she's a chancer looking for some easy money. crazy.gif

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[ QUOTE ]

I have just found the sale:

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=170085691368

[/ QUOTE ]

Complete with authenticity certificate - did you provide that as well?

It sounds like she is full of shite tbh. Her initial email was unnecessarily aggressive and confrontational and I thought your reply was quite reasonable. It certainly did not justify the ensuing tirade. I reckon she is just trying to intimidate you. Fair play to you for calling her bluff. If she is genuine (which I'm none too sure about), then you can only hope that she'll come to her senses and try to sort this out in a more civil manner.

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Oh, and when she sends the police case number to Paypal, they will of course say that there was no such transaction and refuse to refund her. Also, if there was no such Paypal transaction, then they can't really alert ebay, can they?

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Send her an odd email.

Something like:

Hi

I hope you can take this email in a seperate context to your complaint about me - but something about the way you've spoken, or emailed, has made my nipples hard.

I quite like that.

Do you do any tricks that involve lactating? I would love to see them - the tricks I mean.

The last girl who was game stopped working after a while so I had to trade her in - the new model wasn't that much either.

Here's hoping a long and fruitful milking relationship,

Mad Bazza

(The Second (RIP 1st)).

Or something.

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