Jon Posted June 22, 2007 Report Share Posted June 22, 2007 I don't know how they wrote this with a straight face. This was a real memo sent out by IBM to its employees. It went to all field engineers about a computer peripheral problem. The author of this memo was quite genuine. The engineers rolled on the floor! Especially note the last couple of sentences. "If a mouse fails to operate or should it perform erratically, it may need a ball replacement. Mouse balls are now available as FRU (Field Replacement Units). Because of the delicate nature of this procedure, a replacement of mouse balls should only be attempted by properly trained personnel. Before proceeding, determine the type of mouse balls by examining the underside of the mouse. Domestic balls will be larger and harder than foreign balls. Ball removal procedures differ depending upon the manufacturer of the mouse. Foreign balls can be replaced using the pop off method; domestic balls are replaced by using the twist off method. Mouse balls are not usually static sensitive; however, excessive handling can result in sudden discharge. Upon completion of ball replacement, the mouse may be used immediately. It is recommended that each person have a pair of spare balls for maintaining optimum customer satisfaction. Any customer missing his balls should contact the local personnel in charge of removing and replacing these necessary items. Please keep in mind that a customer without properly working balls is an unhappy customer." Link to comment Share on other sites More sharing options...
drpellypo Posted June 22, 2007 Report Share Posted June 22, 2007 That can't be real; no way! Link to comment Share on other sites More sharing options...
Jon Posted June 22, 2007 Author Report Share Posted June 22, 2007 Wouldn't surprise me. Compaq had a knowledge base article about the "Any" key years ago. Jon. Link to comment Share on other sites More sharing options...
sotty Posted June 22, 2007 Report Share Posted June 22, 2007 Good old USA, no sense of humour whatsoever. I remove my mouse ball every week and rub it hard to relieve it of its electro-static tension and de-fluff it. Link to comment Share on other sites More sharing options...
Ari Posted June 23, 2007 Report Share Posted June 23, 2007 http://www.snopes.com/humor/business/mouse.asp Link to comment Share on other sites More sharing options...
TonyD Posted June 23, 2007 Report Share Posted June 23, 2007 Spoil sport. Link to comment Share on other sites More sharing options...
drpellypo Posted June 23, 2007 Report Share Posted June 23, 2007 Told ya Link to comment Share on other sites More sharing options...
agazzard Posted June 26, 2007 Report Share Posted June 26, 2007 I was slowly moving down the thread thinking "I wonder if Ari has checked Snopes?" Nice to know some things never change. Link to comment Share on other sites More sharing options...
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