burble Posted May 25, 2010 Author Report Share Posted May 25, 2010 I've been in Italy since Thursday and have been rushed off my feet so haven't had time to do much. Neither VW nor the dealer has called me since Thursday afternoon so I'm going to pop into the dealer tomorrow and remind them that the problem isn't going to be brushed under the carpet. The car feels fine but whilst driving to Heathrow I heard some odd noises that sounded a bit similar to the noises it made when the diff died but it's quite possible that I was hearing things, it was something on the road of something in the boot rolling about. It hasn't made any strange noises since. It's also entirely possible that I'm being a bit overly sensitive. Thursday morning I'm off to APS and they'll be telling how how good a job has been done. Link to comment Share on other sites More sharing options...
burble Posted May 27, 2010 Author Report Share Posted May 27, 2010 Update time. I went over to APS this morning to let them have a look at it. Nathan gave it a thorough look over and he's satisfied that all is OK. If he's happy then that's good enough for me. Ed wouldn't even let me pay for Nathan's time. No more news from the dealer, I'll pop by tomorrow if I get a chance. Link to comment Share on other sites More sharing options...
cruiser647 Posted May 27, 2010 Report Share Posted May 27, 2010 Update time.I went over to APS this morning to let them have a look at it. Nathan gave it a thorough look over and he's satisfied that all is OK. If he's happy then that's good enough for me. Ed wouldn't even let me pay for Nathan's time. No more news from the dealer, I'll pop by tomorrow if I get a chance. So the garage can do some jobs properly. Link to comment Share on other sites More sharing options...
_Tone_ Posted May 31, 2010 Report Share Posted May 31, 2010 Update time.I went over to APS this morning to let them have a look at it. Nathan gave it a thorough look over and he's satisfied that all is OK. If he's happy then that's good enough for me. Ed wouldn't even let me pay for Nathan's time. Thats Ed for you - always gets a thumbs up from me - I'm over there friday for a new clutch! Good to hear you stuck with the car! Link to comment Share on other sites More sharing options...
burble Posted June 10, 2010 Author Report Share Posted June 10, 2010 Just to update this, I was told that a bearing carrier had failed and in turn caused the problems I had. The dealer says they're still not sure if it was a manufacturing fault or their workmanship to blame. Oh come off it, it did 41000 miles in almost 3 years without missing a beat and then fails 3 days after the dealer worked on the rear end? The diff is now back with VW in Germany and I should hear something more next week. Link to comment Share on other sites More sharing options...
cruiser647 Posted June 10, 2010 Report Share Posted June 10, 2010 Good to see VW Germany are involved. Link to comment Share on other sites More sharing options...
Tarmac_Terrorist Posted June 15, 2010 Report Share Posted June 15, 2010 If it is deemed to be a manufacturing error, will you be asked to pay for the repair with you being outside of warranty? Link to comment Share on other sites More sharing options...
burble Posted June 15, 2010 Author Report Share Posted June 15, 2010 It's still in warranty until mid-late November this year. Link to comment Share on other sites More sharing options...
burble Posted June 17, 2010 Author Report Share Posted June 17, 2010 I forgot to say that when the dealer replaced the flat spotted rear tyres they were too inept to inflate them correctly. They're supposed to be 2.8 bar and were at 1.6 bar. For my sins the car went back to said dealer yesterday to have a new water pump fitted. There had been an intermittent noise coming from under the bonnet which was diagnosed as a water pump. Surely this dealer wouldn't be so crap as to mess up a simple fluid level check? Yep. There was nothing at all in the coolant expansion bottle. Not a drop. It certainly wasn't my choice to take it back there but when I was told it was the water pump at fault I wanted it changed ASAP and none of the other local dealers could fit me in this week plus I'm away (viz ze Germanz) all next week. How do these companies stay in business? Link to comment Share on other sites More sharing options...
Tipex Posted June 17, 2010 Report Share Posted June 17, 2010 I think the main clue to the poor service here is the fact they can book you in at the drop of a hat, personally I'd have waited and taken it to a garage you can trust! They stay in business because people like you, who want things done straight away, will pay them to do the work, in spite of already knowing what level of service to expect! Link to comment Share on other sites More sharing options...
burble Posted June 17, 2010 Author Report Share Posted June 17, 2010 I think the main clue to the poor service here is the fact they can book you in at the drop of a hat, personally I'd have waited and taken it to a garage you can trust! Drive around with a knackered water pump? No thanks, I don't want a warped cylinder head. They stay in business because people like you, who want things done straight away, will pay them to do the work, in spite of already knowing what level of service to expect! Where did I say that I paid them? Link to comment Share on other sites More sharing options...
Tipex Posted June 17, 2010 Report Share Posted June 17, 2010 Sorry, I wasn't being aggressive in my reply (does look a bit that way though). I think it's fair to assume you either paid or had the work done under warranty, which either way means the garage got paid. So long as you keep an eye on the temp gauge, I'm sure the car would have been fine from your description of the problem, but obviously it's your choice not to risk it. Either way, I'm just not sure why you'd have even contemplated ringing that particular garage after your previous experience with them? I'd have rather have got a cab for a few days. Link to comment Share on other sites More sharing options...
burble Posted June 17, 2010 Author Report Share Posted June 17, 2010 A cab could be a bit awkward, I'm driving to Frankfurt on Monday (then Frankfurt to Munich on Thursday). There's no way I'd embark on a 1500 mile round trip knowing that something wasn't right with the car. Link to comment Share on other sites More sharing options...
Tipex Posted June 17, 2010 Report Share Posted June 17, 2010 Ahh right, how confident are you in the work they have done, that the car will make it? Link to comment Share on other sites More sharing options...
burble Posted June 18, 2010 Author Report Share Posted June 18, 2010 Reasonably confident in them and more confident that the car will make it. Plus I've got European roadside recovery so if the diff explodes again I shouldn't be left stranded. Link to comment Share on other sites More sharing options...
Pincher Posted June 18, 2010 Report Share Posted June 18, 2010 You should have bought a TVR Link to comment Share on other sites More sharing options...
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