Be interested to hear your comments on my order situation. I think my stealer is giving me somewhat of a run around at the moment.
I placed my order for a GTI on 15 August deposit paid and told that it would be ordered the first week of September with estimated delivery December 14th (Quoted on order invoice). Happy with that.
One month later, still heard nothing from stealer. So pop in to showroom, told can't order the car until first week in October expected delivery now March 2006. Very unhappy. Note mild understatement
Now end of first week in October - still no news - no commission number, no build week etc. Get the feeling the stealer has been slightly dishonest about the whole deal. I think he has far more orders than allocations and in honesty his estimated delivery dates are wildly inaccurate. To my mind if he knows how many orders he has and how many allocation slots then he should be able to provide a realistic estimate of delivery date.
Furthermore customer service is abyssmal from this stealership, phone calls not returned, messages not passed on internally at the stealership, lack of info ref order - all in all, so far a cr*p experience when spending 20k plus on a new car.
I've already complained to VW UK about the poor customer service, but am now ready to fire letters at both the stealership and VW UK. This also has an impact on selling my present car, agreed to sell to a friend in November and borrow a car for a month or so from another friend until my GTI arrived. Now I would have to impose on my friend to borrow a car for far longer or buy a snotter until GTI delivered.
What would you do???
kazmart