harminder Posted September 13, 2005 Report Share Posted September 13, 2005 Pretty simple...so I thought! Parked at traffic lights and got hit from behind by some plonker who had just passed... Only hit me at 5 mph and so just required a new bumper.. 3 days later got a letter confirming that the other party had admitted liability and so I would not lose my NCB.. Now, accident was on 2nd June. After sending out some insurance inspector (who took a written statement) finally got my car booked in on 6th July.. Paid £275 excess (due to my age) and got the car back on 8th July.. Sent all the documents and receipts to insurance company as requested and they have confirmed they got everything.. Yet I am still awaiting my excess... Admiral (my insurance company) blame tesco (third parties insurance) for having a back log.. How long do most people wait for the excess? Seems to be taking forever?? Link to comment Share on other sites More sharing options...
Mook Posted September 13, 2005 Report Share Posted September 13, 2005 You shouldn't be waiting for the excess, because once the third party admitted liability, their insurance company should have taken care of all the financial transactions. I don't want to get you down, but it took me over a year to get compensation out of the other person's insurance company after they very kindly kit the a*se end of my Audi two years ago. Write to them. Write to them again. Call them and badger them. Something very wrong with the fact that you, as one of their customers, have to do all of the legwork to get the money back when it wasn't your fault. Best of luck Link to comment Share on other sites More sharing options...
garcon magnifique Posted September 13, 2005 Report Share Posted September 13, 2005 Get Admiral to do their feckin job! In fact, I'd ask for my excess back from Admiral and let them chase Tesco themselves. And then I'd switch insurers. Link to comment Share on other sites More sharing options...
Gren Posted September 13, 2005 Report Share Posted September 13, 2005 Wife and I were involved in the same accident a few years ago (we were driving in convoy and were hit by stuff falling off lorry). Insurance company got their cut from the other party's insurance and then just passed us on to solicitors who then reclaimed our excess for us. Funny thing was that we were both allocated different solicitors. Mine took 3 months to get the money back, my wife's took 6 months! But she did get a whole £25 extra for her troubles Link to comment Share on other sites More sharing options...
Insurance Jon Posted September 13, 2005 Report Share Posted September 13, 2005 3-6 months is the norm. Bear in mind they aren't just chasing your excess, they are trying to get the cost of the repairs back so your insurers won't be dragging their feet, they want it back too because it will come with their money too. Tesco's and the other UKI companies are gits at settling with other insurers though. Link to comment Share on other sites More sharing options...
Jon Posted September 13, 2005 Report Share Posted September 13, 2005 I'm still aiting after having my A4 Cab hit from behind in March 2003. Link to comment Share on other sites More sharing options...
ChadW Posted September 13, 2005 Report Share Posted September 13, 2005 Well I'm hoping Direct Line have a good 'working relationship' with Royal Sun Alliance, as Sun was the insurer of the Astravan idiot who hit my rear last night, so hard I have whiplash and hit the lady in the Escort in front. Got a hire car driven to me today all the way from Manchester, seems like somone has claimed liability already. Link to comment Share on other sites More sharing options...
MattR32 Posted September 14, 2005 Report Share Posted September 14, 2005 I got Admiral to chase but it still took 5 months. I then got totally clobbered on my next renewal even though it wasn't my fault. Now with Tesco. Link to comment Share on other sites More sharing options...
felixthecat1 Posted September 14, 2005 Report Share Posted September 14, 2005 It's never taken anymore than a month for me. Link to comment Share on other sites More sharing options...
Insurance Jon Posted September 14, 2005 Report Share Posted September 14, 2005 It all depends on who the TP insurers are. Link to comment Share on other sites More sharing options...
Viraje Posted September 14, 2005 Report Share Posted September 14, 2005 Insurance ombudsman? Link to comment Share on other sites More sharing options...
Insurance Jon Posted September 14, 2005 Report Share Posted September 14, 2005 they wouldn't even look at it until it had got to 6 months Link to comment Share on other sites More sharing options...
harminder Posted September 14, 2005 Author Report Share Posted September 14, 2005 [ QUOTE ] It all depends on who the TP insurers are. [/ QUOTE ] I reckon you are right.. Admiral have been chasing it..Tesco have said they never got the information in the post (after 4 weeks due to a back log)....sent it again by post......same result.. Admiral have now decided to fax it across... I'm sure I will get my excess but its going to require patient!! Link to comment Share on other sites More sharing options...
harminder Posted September 23, 2005 Author Report Share Posted September 23, 2005 Whooo Hoooo.. Opened the mail and what did I see.. A nice cheque for £275 from Tesco.. Just hope the bloody thing does not bounce Link to comment Share on other sites More sharing options...
Insurance Jon Posted September 23, 2005 Report Share Posted September 23, 2005 patience is avirtue and all that Link to comment Share on other sites More sharing options...
Tomk Posted September 23, 2005 Report Share Posted September 23, 2005 had this problem since i was hit in june to , just called them and said " payed this on my cc " and now the balance is due. i cant afford to pay it unless you give me the money " no problem ill sort a check out and get them to settle " Link to comment Share on other sites More sharing options...
Durrsaku Posted September 23, 2005 Report Share Posted September 23, 2005 I am still waiting a court hearing for something that happened last july. Any one been in one of those? What does normally happen there? Link to comment Share on other sites More sharing options...
Milo Posted September 23, 2005 Report Share Posted September 23, 2005 [ QUOTE ] I am still waiting a court hearing for something that happened last july. Any one been in one of those? What does normally happen there? [/ QUOTE ] I usually get fined and a severe telling off Link to comment Share on other sites More sharing options...
Durrsaku Posted September 23, 2005 Report Share Posted September 23, 2005 Oh dear!! Link to comment Share on other sites More sharing options...
felixthecat1 Posted September 23, 2005 Report Share Posted September 23, 2005 My car's in for repair after being hit and today, I got a cheque for my excess. I haven't even paid it yet . How's that for service? I love my insurers. Link to comment Share on other sites More sharing options...
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