theduisbergkid Posted April 27, 2010 Report Share Posted April 27, 2010 So annoyed... got my c-card statement at the weekend, one dodgy looking transaction with a US website I've never heard of for a US$10 transaction I never made, I called my c-card's fraud dept to be told "Nah, don't worry, thats one for retail dispute on Monday, they'll refund you, nothing to worry about". I think call retail dispute today who say "Whoa, your card has been compromised, we'll cancel it pronto". I have called to complain and have been on hold for 18 minutes already.... Link to comment Share on other sites More sharing options...
Booster Posted April 27, 2010 Report Share Posted April 27, 2010 Did you go to anywhere naughty when you were stuck abroad??? Link to comment Share on other sites More sharing options...
theduisbergkid Posted April 27, 2010 Author Report Share Posted April 27, 2010 Yes, but it happened before then. Zen Cart!, The Art of E-commerce are the feckers who did it. Link to comment Share on other sites More sharing options...
DHA Posted April 27, 2010 Report Share Posted April 27, 2010 Yes, but it happened before then. www.hookerswholooklikeulrika.com are the feckers who did it. They only charge £10? Link to comment Share on other sites More sharing options...
cruiser647 Posted April 27, 2010 Report Share Posted April 27, 2010 Did you go to anywhere naughty when you were stuck abroad??? Does a bear sh1t in the woods? Link to comment Share on other sites More sharing options...
Andy_Bangle Posted April 27, 2010 Report Share Posted April 27, 2010 They only charge £10? You'd better tell Madonna - it will cheaper than her & Angelina Jolie going to Africa to buy them! Link to comment Share on other sites More sharing options...
theduisbergkid Posted April 27, 2010 Author Report Share Posted April 27, 2010 @ the lot of ya'. Link to comment Share on other sites More sharing options...
Sponge Posted May 1, 2010 Report Share Posted May 1, 2010 A similar thing happened to me last year: A few small transactions (mobile top-ups, sim cards, seem to be popular) then WHAM! over £1500 in a few hours. I got it all back in the end though. Thank god! Link to comment Share on other sites More sharing options...
shark_90 Posted May 1, 2010 Report Share Posted May 1, 2010 I understand from a friend of mine who got scammed this way, they they "test" the card out with some smaller transactions on websites or top-up cards or similar, then hit you for the big money. Definitely best that the card is cancelled altogether IMO. Link to comment Share on other sites More sharing options...
Scotty Posted May 1, 2010 Report Share Posted May 1, 2010 I topped my wife's Pay as you Go phone up on my card when she was in hospital having our second kid. Due to the low value of the top up they thought it met the pattern of fraudulent use and closed the card. Since then they've dropped the credit limit, told me to write to them to get issues resolved, frozen the card another couple of times and generally been fecking useless. I did get through to the UK based customer services once who said they was going to sort out the low quality of service from the "overseas" call centres but so far noughts changed. Citi - you've just lost a customer. Link to comment Share on other sites More sharing options...
theduisbergkid Posted May 3, 2010 Author Report Share Posted May 3, 2010 Old card cancelled, new card delivered, pretty good service once I spoke to someone who had English as their first language. Link to comment Share on other sites More sharing options...
mb Posted May 18, 2010 Report Share Posted May 18, 2010 Just had same problem with Amex except Amex called me & said 3 suspicious transactions - flight to Emirates, flight to Dublin & holiday in Turkey. They have immediatley cancelled my card which is a bit inconvcenient as away next week but quick service by Amex. Why book flights/holiday though they seem eminently cancelable so have to hope not detected/seen until left (must be hard with on-line banking etc.) + you have to turn up with photo ID etc. to claim your prize ? Link to comment Share on other sites More sharing options...
stooH Posted May 25, 2010 Report Share Posted May 25, 2010 I had the same problem, they'd booked flights all over north america and then across to germany on my card, when I pointed out that it would hardly be difficult to catch the culprits if they turned up for the flight I was basically told not to worry about it they probably wouldn't bother trying to catch them as they'd have fake passports anyway. I then pointed out that fake passports or not they'd still have the same booking reference from the purchase on my card. She really didn't get it. WTF? No wonder these people keep on getting away with it if the big corps can't be arsed to go after them. Link to comment Share on other sites More sharing options...
cruiser647 Posted May 26, 2010 Report Share Posted May 26, 2010 I was basically told not to worry about it they probably wouldn't bother trying to catch them as they'd have fake passports anyway. I then pointed out that fake passports or not they'd still have the same booking reference from the purchase on my card. She really didn't get it. An even bigger crime! Ho hum, they'd rather fine you for being 5mph over the speed limit. Link to comment Share on other sites More sharing options...
m4ttm4son Posted May 26, 2010 Report Share Posted May 26, 2010 Citi - you've just lost a customer. In Japan they're called sh1tty bank. Not sure if it's an accent thing or not Link to comment Share on other sites More sharing options...
DHA Posted May 31, 2010 Report Share Posted May 31, 2010 Another one of my cards has just been done, Nationwide card this time but they called straight after it had happened (second dodgy one in two days). £1 from "apple computers limited" and £15 from "o2 telecoms services". Guy on the phone said that a company that I used my card with will have had an employee more than likely sold the details on. Don't use the card that often, in the last two months I have only used it with 3 retailers, Oakley, Jack Wills and Arsenal. Should I contact all 3 or just let Nationwide do it during their investigations??? Link to comment Share on other sites More sharing options...
mb Posted June 4, 2010 Report Share Posted June 4, 2010 Do you think they actually capture your card details rather than have an algorithm to generate the number ? Makes me wonder as use my Amex in only a few places too ! Link to comment Share on other sites More sharing options...
theduisbergkid Posted June 4, 2010 Author Report Share Posted June 4, 2010 Tesco credit card Security woman told me they had probably used an algorythum to generate my card details, but when I got copies of their paperwork I could see the crook had my home address too Link to comment Share on other sites More sharing options...
Sponge Posted June 11, 2010 Report Share Posted June 11, 2010 (edited) When my Shell Citi Card was hijacked they even got as far as changing my address! It only came to light when Citi asked me to confirm my details over the phone and at first they acted as though it was me getting my address wrong! I could tell they were even thinking of ending the call as if it were me that were the imposter! I bet you they didn't even investigate the address and just wrote off the debt. They don't pay for it afterall, it's all passed back to the customers in fees, etc. Edited June 11, 2010 by Sponge Link to comment Share on other sites More sharing options...
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