Johnny_TSport Posted March 24, 2003 Report Share Posted March 24, 2003 *Without Prejudice* Wish I could have got my car done! I took a 200 mile round trip to revo at the end of January and was told they didnt have the "code" for my car. I was then told that if I gave them the code from my ecu they would make the programs for me!! How cool is this I thought to myself excellent service..... I asked how long it would take and was told it would be done by Mid Feb. So mid February I wait for a call that does not come so I call Revo. We will call you back is what i got... Well almost the end of March and about 75 phone calls to Revo later, I am STILL trying to find out what the hell is going on..... All I am being told is its still not done. But some time it will be What sort of service is that! I have now decided I will put it down to experience giving the company the ecu code from my car and look for someone else to "Chip" my car. I only hope you guys who have had your car dont get any problems with them as I feel you may find it difficult to get someone at revo to talk to you!! Its a pity. Quote Link to comment Share on other sites More sharing options...
AlexLoach Posted March 24, 2003 Report Share Posted March 24, 2003 Shame, why do so many companies especially Audi themselves have such rubbish customer service? There is no excuse for it, one not returned call or email fine we all make mistakes but c'mon guys sort it out Quote Link to comment Share on other sites More sharing options...
PreacherCain Posted March 24, 2003 Report Share Posted March 24, 2003 That is unfortunate, Johnny... I had a bit of a problem with Forge when I had my car Revo'd although they did advise me to check that there was a program for my engine before heading down there. They uploaded the software OK, but then didn't activate it. I'd never driven a chipped car before, so given that it was pulling a lot better at the top of the rev-range, I left a happy camper. The perils of getting a car chipped somewhere without a rolling road... I dynoed my car locally, and got 160-odd bhp. No longer a happy camper, I got hold of Mitchell at Revo (Forge having basically gone "we can't help, you need to talk to Revo direct"), and he was the model of helpfulness - he even gave up his Saturday to come down to London, do some data logging and find and fix the problem. I probably wouldn't go back to Forge on the basis of their error and their "we can't do anything, contact Mitchell" attitude, but Revo themselves were great. I'm not entirely sure why I'm posting this, since this is clearly not your experience of the company, but it seems dashed odd, to be frank. Have you been in touch with Mitchell himself? I got the distinct impression that nothing was too much trouble for him. Well, I hope you get things sorted out - chipping is definitely the way to go, I now enjoy ambushing BMW 3-series victims even more. Until I meet an M3, that is... Quote Link to comment Share on other sites More sharing options...
thorkild Posted March 24, 2003 Report Share Posted March 24, 2003 Is it the 1.8T non-DBW code you are waiting for Johnny? I received an email from Richard (Operations Manager) Tuesday last week saying that the above mentioned software was complete but still had glitches. He also thought it should be finalised this week and available to dealers for sale very soon. I understand that you're upset about being left to wait when they gave you the impression it would be done a month ago, but at the end of the day the delay is to your benefit. If your car was fecked because their software was not tested well enough, I am sure you would be less than pleased. That they haven't kept you in the loop on the progress is not particularly good customer management, but still I believe forgiveable given the care and attention they are taking to put out good products on the market. Sorry to be such a pedantic sh*t, but I do believe in giving people we know to market excellent products and deliver the goods on a regular basis a second chance. Quote Link to comment Share on other sites More sharing options...
TheVon Posted March 24, 2003 Report Share Posted March 24, 2003 Sorry Thorx, but.... ...doesn't a customer have the privilege of a proper explanation why and when he will be served? I believe in any business a customer should be "the King" if you want to do some business! Quote Link to comment Share on other sites More sharing options...
thorkild Posted March 24, 2003 Report Share Posted March 24, 2003 Of course you have the privilege of proper information! That is why I said that not explaining to Johnny what was going on and just keeping him on grass was not very good customer management or service... The customer is always king, but it is easy to forget about product quality if you cut corner in QA and testing to satisfy customer demand. Just look at the way Microsoft treats its customers by putting out products on the market before they are ready, and consequently having to release patches and service packs almost straight after launch. Obviously this is normally of minor consequence to the customer other than the irritation at having to download updates. It is a completely different situation with a company such as Revo. If they release 'faulty' software it could have major financial implications not to mention hurting their goodwill and future in the tuning market. I am not accusing Johnny of being incorrect in his observations of Revo, but just wanted to highlight the issue from another angle... Quote Link to comment Share on other sites More sharing options...
Johnny_TSport Posted March 24, 2003 Author Report Share Posted March 24, 2003 Hi Guys, Preacher Cain, you mentioned that I should have tried Mitchell about the problem.... It was in fact Mitchell that I saw in the first place with Paul S3, I have to say I found him a really nice guy and very very helpful. However, Once I got to Mid Feb and had heard nothing I started calling and this was when i found i could not get hold of him. I did in fact ask if someone else could help me but was told that Mitchell was the only person that could help...... Im sure you guys will agree that you do get to a point whereby you think enough is enough. Thorx, yes my T Sport is a Non DBW and it probably is the code from my ECU they are working with!! Well I wish that Richard had emailed me maybe i would not feel quite how I do now (and this post would not exist) Would have been better than being told that sometime it will be ready but I could not tell you when!! You say about the car being Fecked if they werent to test it etc, well mate they got to test it in someones car and do data logging etc!! I did offer them mine (thats why they have the ECU code) As you say if they had kept me informed I would have been happy but they havent - so im not! I even spoke to them today and told them if i did not hear from them I would be posting my views to give them a chance to call me but they didnt..... I run a company myself if someone had given me this last opportunity I would have made damn sure I called them..... Anyway, I have been on the phone to AMD who have said they can RR it and provide me with a before and after chip so im thinking along those lines now, at least I will see the gains, we will see what happens. Quote Link to comment Share on other sites More sharing options...
Veracocha Posted March 24, 2003 Report Share Posted March 24, 2003 Johnny, I am sorry you have this bad experience. I have to say that I was very impressed with Revo when I went to get the car remapped. It is obvious that their knowledge of the cars is seconds to none. Also I was provided with a very good, efficient service. Have you tried sending Mitchell a mail explaining your frustrations? Quote Link to comment Share on other sites More sharing options...
Brabus Posted March 24, 2003 Report Share Posted March 24, 2003 Something fishy going on here, or is it just me. Anyone else spotted it? Quote Link to comment Share on other sites More sharing options...
Johnny_TSport Posted March 24, 2003 Author Report Share Posted March 24, 2003 Veracocha, I expressed my concerns to Mitchell on Thursday and he told me he would call me on Friday... But never did. He has my mobile number so he could call me anytime! By the way I was never questioning there ability to do the job, as you say it is second to none! It is just there complete lack of keeping me in the picture on whats going on. Peter blaming Paul Syndrome! At the end of the day I want to have my car chipped by them but, if they cant/wont tell me when it can be done what am i to do! BTW whats fishy then?? Quote Link to comment Share on other sites More sharing options...
Johnny_TSport Posted March 24, 2003 Author Report Share Posted March 24, 2003 BTW its just you Chris........ Quote Link to comment Share on other sites More sharing options...
Paul Posted March 25, 2003 Report Share Posted March 25, 2003 John. still cant believe you not been chipped, annoys me as i was there with you too, and had effectively brought your business to Mitchell, by asking if you could get yours done with mine along with the elusive bison that didnt turn up! seems they are indeed suffering from their own sucess. Quote Link to comment Share on other sites More sharing options...
AlexLoach Posted March 25, 2003 Report Share Posted March 25, 2003 Fair point made by Paul S3...maybe this is like when NTL launched the free access thing and got so overwelmed by customers that service just collapsed. Have you contacted them directly...maybe some on here is a rep of Revo, they do advertise here so they must read the site, see what they have to say Quote Link to comment Share on other sites More sharing options...
Paul Posted March 25, 2003 Report Share Posted March 25, 2003 John and Myself delt with Revo at their Head office. Quote Link to comment Share on other sites More sharing options...
jsheldon Posted March 25, 2003 Report Share Posted March 25, 2003 They've always seemed very helpful when I've called, never seem to busy to explain in detail how it all works. I'm finally getting mine done on Friday, so will report back with comments. Quote Link to comment Share on other sites More sharing options...
ER785 Posted March 26, 2003 Report Share Posted March 26, 2003 Am planning to get my S3 chipped, so IS revo software no good. Are there ANY actual users out there?? Have dealt with Forge B4, service and product A1+ Simon Quote Link to comment Share on other sites More sharing options...
Drillslinger Posted March 26, 2003 Report Share Posted March 26, 2003 I'm sure someone with a bit of experience will correct me if I'm wrong, but I think the consensus is that Revo's program is good, but some folks have had customer service "difficulties". Quote Link to comment Share on other sites More sharing options...
Ben Posted March 26, 2003 Report Share Posted March 26, 2003 That's right Drill, the program is good Personally, I've had no issues with Revo at all. I initially had a problem with the car pinking after it had been chipped, which Revo said was probably down to a faulty MAF sensor. At £200 a pop to replace, I needed to make sure that this was the issue so I went up to see Revo and went out to do some data logging with Mitchell. It was putting out some weird results so there was something clearly wrong. He swapped over the MAF from their S3 and that cured the problem. I ordered up a new MAF from VAGParts and have been fine since. I contacted the Revo guys by email and always got a response. Can't complain about the service one bit, after all, they didn't have to help me diagnose my problem. I'm currently hooning it around on high boost 5/timing 5 and it is sweet as The power is sooo linear, just flies all the way to the red line. Yum. Cheers Ben Quote Link to comment Share on other sites More sharing options...
ER785 Posted March 26, 2003 Report Share Posted March 26, 2003 As I am based in Hong Kong, will it be advisable to send ecu and chip by revo or send it to more establish tuners like MTM? There is a price difference of 30% Quote Link to comment Share on other sites More sharing options...
Lagoo Posted March 26, 2003 Report Share Posted March 26, 2003 ER, I cant see why you shouldn't send your ecu to Revo! The map it self is good, it may be the customer service that is lacking at the mo, but i am sure they will get back on top of it all soon! Quote Link to comment Share on other sites More sharing options...
Ben Posted March 26, 2003 Report Share Posted March 26, 2003 But Revo now "chip" through ODBII port, not directly onto your ECU. I guess by sending your ECU they'd need a car to attach it to in able to do their work Quote Link to comment Share on other sites More sharing options...
Veracocha Posted March 26, 2003 Report Share Posted March 26, 2003 The remap itself is the danglies! I have not tried the high boost yet either so I can't comment on that. I know that high boost is not really necessary but I also know that if I try it then it will be. Quote Link to comment Share on other sites More sharing options...
danksy Posted March 26, 2003 Report Share Posted March 26, 2003 [ QUOTE ] As I am based in Hong Kong, will it be advisable to send ecu and chip by revo or send it to more establish tuners like MTM? There is a price difference of 30% [/ QUOTE ] Why not become a dealer for Hong Kong mate? Quote Link to comment Share on other sites More sharing options...
Ben Posted March 26, 2003 Report Share Posted March 26, 2003 [ QUOTE ] The remap itself is the danglies! I have not tried the high boost yet either so I can't comment on that. I know that high boost is not really necessary but I also know that if I try it then it will be. [/ QUOTE ] High boost not really recessary? I think you have it the wrong way round - it's low boost that's not necessary Cheers Ben Quote Link to comment Share on other sites More sharing options...
Veracocha Posted March 26, 2003 Report Share Posted March 26, 2003 I'm sure I'll agree when I get high boost. For now I am giving my engine a low boost holiday. Quote Link to comment Share on other sites More sharing options...
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