SneakyMcC Posted August 3, 2004 Author Report Share Posted August 3, 2004 It took 15mins to get to the aeriel when I replaced that, lets say 15 to put it all back. 0.10hrs to get the parts, mmm, that aint too bad. But how long would it take them to do Here is a turn up for the books. A/UK said that the stealer that did cam belt told them that the service adviser I told about the smell had left the trade. Now her name isnt common and a quick search produced two surnames in the rough area. I have called her (thank you BT) and she remembers our conversation about the fuel smells very well. She was a bit supprised to hear that I'd been told she'd left the trade as she is on maternity leave and will be going back to her job soon. Link to comment Share on other sites More sharing options...
audia8s2 Posted August 3, 2004 Report Share Posted August 3, 2004 [ QUOTE ] Front pads and discs repair 1.50 labour, Parts cost £263.21. All prices are plus vat but subject to 10% parts and labour discount due to age of car, Parts will have to be ordered if you wish to proceed. [/ QUOTE ] Looks like your getting stung for the V.A.G pads. I take it they are the four pads per caliper type?? I've just purchased front discs from my stealer for £135.00 including V.A.T and bought some aftermarket Mintex pads for £70 incl V.A.T. (and these are the ones with pad sensors and anti vibration springs, you can buy them without !!) Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 4, 2004 Author Report Share Posted August 4, 2004 No I'm sure I have the 2 pad per disc set up. They gave no cost break up, but the last disc's I had from the stealers were £20-£30 each, I'm sure? It was the pads and labour that pushed the price up. Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 4, 2004 Author Report Share Posted August 4, 2004 I am about to draft a letter to Mr. Sam David, operations the manager at the Whitehose Group. This is because A/Uk are saying that because the stealer has been taken over by another company, my warranty is (may be) bolloxed! Thats obviously not exactly how it was phrased, but it amounts to the same thing. Can you imagine? I spent the last 25yrs working with some slippy fish. How long will it take for them to realise that I'll keep at'em till there's no where left to hide and the put up or tell me to shut up(read: phuck-right-off!) He says he hasn't had my email yet about me finding the service adviser He also intimated that they may not pursue the root either He did confirm that no job card was raised when I took the vehicle back immediately after the bodge work was carried out. Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 4, 2004 Author Report Share Posted August 4, 2004 Thought I'd have a crack at White House Audi's parent company too. I'd welcome some in put on this draft letter please guys Mr. S David (Operations Manager Whitehouse Grp.) 138 Blendon Road Bexley Kent DA5 1BZ 4 August 2004 Audi UK case/no. 3146124 Vehicle reg: XX XXX Re: the transfer of warranties. Dear Mr David I am sorry to have to write to you at a time of your relocation. My timing, I can imagine, must be awful! I have an issue with work carried out at Harold Wood Audi just prior to it becoming another acquisition of your company. We moved our business to White House Audi (Dartford) earlier this year, because of continued problems with HWA’s inability to carry out basic servicing. One of the first things that we asked WHA to do was locate/eradicate a periodic solvent/fuel type of smell coming into the cabin. The cause of the smell has only just been traced to a fuel line. I believe the leak was caused by HWA and I have asked Audi UK for assistance. Audi UK have suggested that work carried out at HWA may no longer be covered by my contract with HWA. Plus, they have said that there is no way of proving that the leak was caused by HWA. There are cases of exactly the same fuel leak with Meridian and John Fox Audi, both Centres being advised by the clients of fuel smells immediately after the cam belt was changed, as per my case. I am in the process of amassing a huge amount of data with regard this matter. Of cause I cannot deluge you with it, but I respectfully ask for your advice and assistance as the repair estimate from WHA is over £700! Obviously there is an issue that both Audi UK & Audi DE need to address, there has in fact been a significant modification in the design of the fuel line for later models. Link to comment Share on other sites More sharing options...
Sven Posted August 4, 2004 Report Share Posted August 4, 2004 You may want to check the WHA/HWA thingy... Not sure I'd put the 'proof' issue in there like that, just because A/UK said that. May be stronger to indicate it all points to them? Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 4, 2004 Author Report Share Posted August 4, 2004 Anyone else? Link to comment Share on other sites More sharing options...
PaulW Posted August 5, 2004 Report Share Posted August 5, 2004 If you want my opinion (and it's worth exactly what you are paying for it)....get rid of the we's/you's/me's/I's and make it third person....more business like, less personal. Get rid of the stuff that is an opinion....it doesn't have anything to do with it. Put the facts down. So am I getting it right that you have an after market warranty that was transferred and they won't covver it? Or are you just trying to get the original repair company to fix the leaking fuel lines because it started after the cam belt change? Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 5, 2004 Author Report Share Posted August 5, 2004 [ QUOTE ] Or are you just trying to get the original repair company to fix the leaking fuel lines because it started after the cam belt change? [/ QUOTE ] They fix it or pay/pay part! Audi UK have offered to pay £100 towards a good will gesture. Fanx PW The stealer who did the cam belt called today to say that the service adviser was miffed that I had been able to get her home phone number (she off work). He said when I have decided exactly what i want done, to call him and he'll see if he can smooth the way forward, but if I want them to pay the whole lot, it would have to go upstairs to the suits. I thought that was cool. He was always one of the sharper tools there though. If they pay some too, I could almost be there. But trying for the lot! Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 7, 2004 Author Report Share Posted August 7, 2004 I took the your advice on the draft letter to Mr. S David (Operations Manager Whitehouse Grp.). But the wife had a good idea too (pls dont tell anyone I've been listening to the wife ) She said better to write to his Boss, the Group MD, Mr. Bischoff. FAx him on the 5th, received a letter saying he's passed the matter for Mr. S David (Operations Manager Whitehouse Grp.) attention. The wifes reasoning for this is that if the big boss passes it to him, the big boss is likey to ask at some point if its been dealt with (and he'd better have an answer ). Clever my wife! But if she's so clever, we were together for 16yrs prior to getting married, why on earth did she say yes? Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 9, 2004 Author Report Share Posted August 9, 2004 Have TSN dug Ol'Sneaky out of the poo again? The new owners of Harold Wood Audi have taken the initiative and offered to supply the £600 labour free of charge, if we pay for the £144 parts! I left him with a bloody stump at the shoulder where I tore his arm off to shake on it! What top people! Lets see how we get on… Thanks to the guys that let me quote your cases, if I can reciprocate, please let me know! And the rest of you who have kept me shiny side up on a number of occasions, I’m gonna have to get over to Amsterdam/USA and give y’all a big hug! Fanx to every one for your advice support so far. Lets hope the light is at the end of the tunnel finally. I'll let you know what happens... Link to comment Share on other sites More sharing options...
audia8s2 Posted August 9, 2004 Report Share Posted August 9, 2004 that's excellent news, well done for putting the graft in Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 9, 2004 Author Report Share Posted August 9, 2004 Thank you for your help Link to comment Share on other sites More sharing options...
Botang Posted August 9, 2004 Report Share Posted August 9, 2004 Good result sneaky, with all that saving you could get some new brakes now Link to comment Share on other sites More sharing options...
Sven Posted August 9, 2004 Report Share Posted August 9, 2004 Great result Sneaky, and you're the one who pushed through! Respect! That goes too for the new Harold Wood Audi! Good people... An example for others to follow, to restore/keep faith in the brand as well as the service. Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 9, 2004 Author Report Share Posted August 9, 2004 You're right Botang, it's in hand. The wife seems to think the a water softener for the house is better than uprated brakes Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 9, 2004 Author Report Share Posted August 9, 2004 Yep! Like I said, top people Lets hope all goes to plan. Acutally awaiting the arrivel of a 2nd baby (was due on the 8th), so I might ask the wife is she can hold on to it whilst I get the car fixed Link to comment Share on other sites More sharing options...
Sven Posted August 9, 2004 Report Share Posted August 9, 2004 [ QUOTE ] The wife seems to think the a water softener for the house is better than uprated brakes [/ QUOTE ] As long as you can't hit someone over the head with it, it's soft enough. Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 10, 2004 Author Report Share Posted August 10, 2004 Gareth from A8 cust/serv called today. Not sure if he was going to try and stlye it like they brokered the deal from the stealer with regard the foc labour to fix our car Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 19, 2004 Author Report Share Posted August 19, 2004 Just heard from the stealer that be doing the tranny service (oil/filters). They're gonna be doing the fuel lines too and billing the other crowd fopr the work(phew! Didn't really want the other mob working on my wheels again). Goes in on he 23rd Have asked again whether the new fuel lines are the modded later ones, not had a response Link to comment Share on other sites More sharing options...
Sven Posted August 20, 2004 Report Share Posted August 20, 2004 Way to go! And IMO they only install the revised parts as std procedure. Link to comment Share on other sites More sharing options...
SneakyMcC Posted August 23, 2004 Author Report Share Posted August 23, 2004 Cars gone into the stealer today. I’m well impressed with the tentative customer skills of the operations manager. Link to comment Share on other sites More sharing options...
SneakyMcC Posted September 5, 2004 Author Report Share Posted September 5, 2004 [ QUOTE ] Way to go! And IMO they only install the revised parts as std procedure. [/ QUOTE ] Not had the engine covers of yet to check proper, but the new fuel pipe looks decidedly like the old mo'fecker Link to comment Share on other sites More sharing options...
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