Mac Posted May 1, 2003 Report Share Posted May 1, 2003 I today had an excellent experience @ Lea Valley Audi. Was up that way looking at flats and stuff - on the way back noticed this Audi dealer. One of my sidelights has blown so I thought I'd pop in on the off chance to see if they could change it. They did it while I waited. Took about 15 minutes or so. Cost £7.50 (service guy made the comment that it must have been a gold plated bulb ) but they were very efficient and seemed really interested in helping. Also, had a discussion with a sales man there 'cos I'm thinking of downgrading for a year to an S3 to save some cash up - seemed ok. He was certain the RS3 is going to be made but then again also seemed certain there would be an S3 too Anyways, after enquiring about the RS3 it was stated they needed 1k to get me on the list - that was the only disappointing thing really I did something i thought I'd never do - I just dropped them a fax to say great service And why not - we're quick enough to complain right? Link to comment Share on other sites More sharing options...
sidicks Posted May 6, 2003 Report Share Posted May 6, 2003 Expensive bulb or cheap labour ? If the bulb was free then labour was only £30 an hour !! Good to see someone making the effort to comment on good service - I reckon that next time you are there you'll be treated very well ! sidicks Link to comment Share on other sites More sharing options...
S3Bangs Posted May 7, 2003 Report Share Posted May 7, 2003 Mac, Mentioned this dealership to Daz at the last windsor meet.. I think they're brilliant as I started using them a couple of months ago.. I think that as they're a new dealership, theyre still trying to impress and get a nice customer base. Also I was told by the service guy Ive always dealt with that a lot of new customers they have are previous customers who are extremely unhappy with some Audi dealer around where we live Link to comment Share on other sites More sharing options...
Punjabi-A4 Posted May 7, 2003 Report Share Posted May 7, 2003 Yes i pass this dealership on a regulaer basis. It's only been open for a short while. Previously it was a Mercedez Benz Dealership. I believe they have kept on some of the old staff...and just retrained them....maybe why they are such good dealers. Just like the fact they put a huge Audi sign on the A406. In fact i'll go to them next...didn't really like Harold Wood Audi. Link to comment Share on other sites More sharing options...
njbennett122 Posted May 8, 2003 Report Share Posted May 8, 2003 Harold Wood Audi are a bunch of knobs...!! Went there a few times when I was looking to buy my A3 and they were completely useless! I imported in the end, but I use Nigel Grogan Chelmsford now. service & staff are far better in my opinion. Neal. Link to comment Share on other sites More sharing options...
fatcat Posted May 8, 2003 Report Share Posted May 8, 2003 [ QUOTE ] but I use Nigel Grogan Chelmsford now [/ QUOTE ] Now bought out by Lindvale Neal, Nige has retired to the caribbean........ Link to comment Share on other sites More sharing options...
njbennett122 Posted May 8, 2003 Report Share Posted May 8, 2003 Thanks for the info Pete, alright for some isn't it!! Need to book for a service soon, hopefully they will remain loyal to their customers under their new management. Neal. Link to comment Share on other sites More sharing options...
DHA Posted May 10, 2003 Report Share Posted May 10, 2003 where is lea valley audi? how long would it take me to get there? eg from windsor? Link to comment Share on other sites More sharing options...
Mac Posted May 10, 2003 Author Report Share Posted May 10, 2003 Bottom of the M11 so its a bit of trek but I'd say its worth it. Its about 20 minutes from me? Link to comment Share on other sites More sharing options...
Punjabi-A4 Posted May 10, 2003 Report Share Posted May 10, 2003 It's on the A406 North Circular near Chingford (between walthamstow and tottenham turnings of a406) You see a retail park with a halfords, powerhouse etc and also a large Costco on the opposite side. Take the turning to get the halfords etc. hope that helps. Link to comment Share on other sites More sharing options...
Mac Posted May 10, 2003 Author Report Share Posted May 10, 2003 Its here: http://www.streetmap.co.uk/newmap.srf?x=536343&y=192317&z=0&sv=e4+8ja&st=2&pc=e4+8ja&mapp=newmap.srf&searchp=newsearch.srf Link to comment Share on other sites More sharing options...
DHA Posted May 11, 2003 Report Share Posted May 11, 2003 cheers guys just looking at my options for servicing my new car Link to comment Share on other sites More sharing options...
Ben Posted May 13, 2003 Report Share Posted May 13, 2003 Anyone got any service costs from them? They're pretty local for me to. Cheers Ben Link to comment Share on other sites More sharing options...
Mac Posted June 24, 2003 Author Report Share Posted June 24, 2003 I'm there on Thursday so will ask for you. Link to comment Share on other sites More sharing options...
Biffa Posted July 28, 2003 Report Share Posted July 28, 2003 Just ordered me A4 1.8T SE Avant from them so am pleased to hear they have a good rep. Will keep y'all updated Link to comment Share on other sites More sharing options...
Mac Posted August 2, 2003 Author Report Share Posted August 2, 2003 Ok they are rapidly going downhill for me and for stupid bloody reasons. My reasons for switching to a cheaper car are now gone, so I want a beast. So far: 1. The salesman who sold me the cab has failed to call me back 3 bloody times 2. They have not sent me the manual for the cab even though promised 3. They have not sent me my garage activator even though requested 3 times. I am becoming exhausted with Audi. I have spent so much money with them, and am willing to spend considerablye more. I don't haggle on price, I just buy what I like - I don't mind paying over the odds slightly if I get good service. Unfortunately, I suspect Lea Valley Audi is my final delve into Audi. They have treated me well BUT they did it to get a sale, then they got bored. Fine by me (well no it isn't actually) I'll just take my money elsewhere. Oh well. Link to comment Share on other sites More sharing options...
Hants_Cruiser_UK Posted August 3, 2003 Report Share Posted August 3, 2003 I totally agree with you, I am completly pissed off by Southampton Audi. This is my first and LAST Audi I am going to go back to a "normal everyday" car next time. Link to comment Share on other sites More sharing options...
GCab Posted August 3, 2003 Report Share Posted August 3, 2003 Hmmm. I have reason to be pissed off at them for the moment(hood not working - in this weather - but a few points in defence - 1) West London Audi do show aftersales interest from the Sales division - when I wasn't happy with changes in my cab after 4 weeks, it was the Sales guy who arranged for it to come back in, arranged a loan car (a Sales demonstrator rather than a Service loaner), etc. etc., and returned calls every time - even though he'd alredy made the sale. He also stuck to his word about follow-up arrangements (getting the tracker fitted, arranging a wheel swap, etc.) rather than losing interest after a month. 2) Although W London service have so far failed to find the handling problem (and buggered up the hood while fitting the tracker), they've been flexible in offering to pick up the car from across London, rushing it back to me when it was needed for a wedding, etc. etc. 3) And as mentioned elsewhere, I'm a new fan of Martins Audi in Basingstoke, who've bent over backward to help out with the hood issue, even to the extent of intervening to expedite a parts delivery on behalf of West London, for work done at West London. So there are some dealerships who are interested in keeping your car working for the sake of the Audi brand, rather than an immediate sale... Link to comment Share on other sites More sharing options...
Mollox Posted August 15, 2003 Report Share Posted August 15, 2003 Right then... These guys are new, they're my closest dealer and since I am NEVER going to Whetstone Audi EVER again I need to know if the consensus is that they're good. If so, does anyone have a contact name in Service for someone that actually gives a [censored]? Not talking about Lea Valley here, but dealers in general. I've come to the conclusion that dealers hate people that understand cars and prey on the uninitiated because they can charge them for whatever the hell they like. Its a really sorry state of affairs because I think with the majority of us, all it takes is honesty and a little bit of making us feel good to get us to spend loads of money with them. Why can't they realise that?? Instead they think us 'enthusiasts' are arseholes cos we (rightly) give them a lot of grief when they [censored] up. Anyway, back to Lea Valley - someone gimme a decent contact please Link to comment Share on other sites More sharing options...
S3Bangs Posted August 15, 2003 Report Share Posted August 15, 2003 [ QUOTE ] Anyway, back to Lea Valley - someone gimme a decent contact please [/ QUOTE ] Harry Rotsa or Rosta...(Cant remember the spelling exactly)... He's pretty friendly and helpful Link to comment Share on other sites More sharing options...
Daz Posted October 11, 2003 Report Share Posted October 11, 2003 Bunch of muppets Link to comment Share on other sites More sharing options...
Riz Posted October 11, 2003 Report Share Posted October 11, 2003 Most of them are.... see Warranty for S3 post! feckers....... Riz Link to comment Share on other sites More sharing options...
Mollox Posted October 11, 2003 Report Share Posted October 11, 2003 [ QUOTE ] Bunch of muppets [/ QUOTE ] what have they done Daz?? Link to comment Share on other sites More sharing options...
Riz Posted October 11, 2003 Report Share Posted October 11, 2003 They sold the Allroad that he wanted to buy..... muppits huh! Link to comment Share on other sites More sharing options...
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