Scotty Posted October 11, 2012 Report Share Posted October 11, 2012 I lost my broadband about 1 hour ago. I always do all the checks before calling them as it's less painful. I could still get to my WAP and that would successfully get a new DHCP address on the WAN side so possibly my WAP stopping traffic. I did all the reboots (WAP and Cable modem) then I eliminated the WAP by plugging my personal laptop directly to the cable modem. I got no IP back. So swapped the cable just in case.... and I did get an IP. Tried my work laptop and didn't get an IP. FFS inconsistent results. I even tried hard coding the WAN side IP address in case they have DCHP issues. Having eliminated everything I could do I prepared myself for a long wait and called Virgin. The call was answered in 10 secs by a real person !!! I said you couldn't trust them! He said reboot the modem again and he would send it some signals. I did and it worked. (Fixed first time?!?! WTF!!) He then said "If you have a WAP, please reconnect it and ensure it all works. I'll wait on the phone" I put it all back and all is working again. WTF!! - there's something up with the Matrix when a Virgin Media fault is resolved like that ! Link to comment Share on other sites More sharing options...
cruiser647 Posted October 11, 2012 Report Share Posted October 11, 2012 Richard B is in the office today, walking around. Was there any background noise in the office? Link to comment Share on other sites More sharing options...
Ian_C Posted October 11, 2012 Report Share Posted October 11, 2012 Refreshing! Link to comment Share on other sites More sharing options...
NewNiceMrMe Posted October 11, 2012 Report Share Posted October 11, 2012 Meanwhile.... We've had no landline for 4 days. Cable internet is fine, but the phone is fecked. This is the third time it's happened in just over a week. An engineer was booked for 4pm to 7pm on Friday, but they've seen fit to change that to 12pm to 4pm on Friday. Utterly useless because I've told them to change it back to the time they agreed to in the first place and asked how much they're going to credit my account with for the lack of a landline. Link to comment Share on other sites More sharing options...
Calm Chris Posted October 11, 2012 Report Share Posted October 11, 2012 A land line, what's one of those for then :confused: Link to comment Share on other sites More sharing options...
NewNiceMrMe Posted October 11, 2012 Report Share Posted October 11, 2012 Sky needs connecting to one for a start.... Link to comment Share on other sites More sharing options...
chody Posted October 12, 2012 Report Share Posted October 12, 2012 you only need sky attatched for interactive, all your channels will work without a telephone line connected and if you have multi room sky wont bother if disconnected for at least 2 months ,mine has been disconnected for about 5 months now and have'nt heard a peep from them , unusual as i have 4 boxes and havent got round to rewiring the house yet Link to comment Share on other sites More sharing options...
Luke Posted October 12, 2012 Report Share Posted October 12, 2012 I only connect my skybox to the landline to purchase films or box office sports. It's not been permanently connected for 6 years. That's sky hd and another normal box. Link to comment Share on other sites More sharing options...
Mac Posted October 12, 2012 Report Share Posted October 12, 2012 Yup, can't remember the last time mine was plugged in to the phone line. Link to comment Share on other sites More sharing options...
NewNiceMrMe Posted October 12, 2012 Report Share Posted October 12, 2012 I know, but we use Box Office and many of the other interactive services regularly. Usually it's me buying PPV boxing and recording it to,watch the next day. Link to comment Share on other sites More sharing options...
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