bulldoze Posted July 16, 2005 Report Share Posted July 16, 2005 My girlfriend was due to pick up her new Cooper S this morning but just had a call informing her that the drivers door has been hit at the vehicle prep centre. She has not been able to view the damage but BMW are offering to replace the door and give her a cooper courtesy car until the car is fixed. What are the options open to her? surely the car will be registered as having a new door on the BMW database thus affecting future resale value. Anybody got any thoughts on this situation? Link to comment Share on other sites More sharing options...
NewNiceMrMe Posted July 16, 2005 Report Share Posted July 16, 2005 Reject the car. Plain and simple. She wants a completely new one. It means another wait, but it's the only true way forward in my opinion. She should also be given a courtesy car until the new one arrives. Link to comment Share on other sites More sharing options...
Calm Chris Posted July 16, 2005 Report Share Posted July 16, 2005 Ask for a loaner CSL M3?? I'm pretty sure you could reject the car, but that is a bit drastic. Go and see the damage and decide from there. Even BMW won't supply a pre painted door and will have to spray the new one and blend the paint in. Depending on finish this should be esay because it's a new car. Big question is how well the body shop paint looks compared to the factory paint! Link to comment Share on other sites More sharing options...
NewNiceMrMe Posted July 16, 2005 Report Share Posted July 16, 2005 [ QUOTE ] Even BMW won't supply a pre painted door and will have to spray the new one and blend the paint in. Depending on finish this should be esay because it's a new car. [/ QUOTE ] That's why I'd reject the car. They simply cannot guarantee a match. It'll be done at the dealers bodyshop by some 16 year old apprentice with his boss watching. I just wouldn't have a panel sprayed on a brand new car. I have a few chips on my front valance which only I notice. I considered respraying it. BMW's opinion? Ooo, can't assure you of a match Mr Me...... Reject it. Link to comment Share on other sites More sharing options...
mulkbear Posted July 16, 2005 Report Share Posted July 16, 2005 [ QUOTE ] Reject it. [/ QUOTE ] Just do it, don't even take the car just wait for another brand new one Link to comment Share on other sites More sharing options...
Calm Chris Posted July 16, 2005 Report Share Posted July 16, 2005 And take a loaner CSL Link to comment Share on other sites More sharing options...
autobahn Posted July 16, 2005 Report Share Posted July 16, 2005 Impressed the garage owned up - wonder how many other new cars suffer minor prangs which are covered up without anyone knowing? You'll always be looking to see if the colour matches. With everyone else here - reject it! Link to comment Share on other sites More sharing options...
Mollox Posted July 16, 2005 Report Share Posted July 16, 2005 Don't just reject it though. Tell them you want to reject it and listen to what they say. They will be stuck with a Cooper S that still needs repairing and selling on. Let them wriggle into a position where you have provisionally rejected it but hopefully they'll say "have a look at the repairs before you confirm" and then if its no good definitely reject it, but if you can't see the difference then let them twist your arm into accepting it in return for a grand or two off Link to comment Share on other sites More sharing options...
gizze Posted July 16, 2005 Report Share Posted July 16, 2005 As Mollox said. You have them by the balls. Link to comment Share on other sites More sharing options...
R32North Posted July 16, 2005 Report Share Posted July 16, 2005 [ QUOTE ] Impressed the garage owned up - wonder how many other new cars suffer minor prangs which are covered up without anyone knowing? You'll always be looking to see if the colour matches. With everyone else here - reject it! [/ QUOTE ] Quite a few!! I got my key scratch done by an independant spray shop (bloody good job; excellent blend and colour match) and they stated they get the odd car from two main dealers in the area (VW and Audi) to do a) body kits that customers have ordered that are factory fitted and b) in-tranist damage prior to customer getting the car. Dealer not under any obligation to advice the customer either Link to comment Share on other sites More sharing options...
R32Ash Posted July 16, 2005 Report Share Posted July 16, 2005 As SixDegrees says, loads of cars get damaged then fixed and sold to their first owner. There's a very good body shop near me who does a lot of work for prestige dealers. I was in there a few years back and they had a brand-new M-coupe in, still covered in plastic and foam protection etc but with a severely damaged door (a mechanic reversed another car into it!). It was having a new door and then going on to whoever had bought it and I'm 99% sure the owner wasn't going to be told about it from what I heard! Link to comment Share on other sites More sharing options...
mulkbear Posted July 16, 2005 Report Share Posted July 16, 2005 Have look at my post on the new gti http://www.tyresmoke.net/ubbthreads/showflat.php/Cat/1,2,12,15,22,25,26,27,8/Number/425808/page/0/fpart/2/vc/1 Link to comment Share on other sites More sharing options...
Chav Posted July 16, 2005 Report Share Posted July 16, 2005 [ QUOTE ] Don't just reject it though. Tell them you want to reject it and listen to what they say. They will be stuck with a Cooper S that still needs repairing and selling on. Let them wriggle into a position where you have provisionally rejected it but hopefully they'll say "have a look at the repairs before you confirm" and then if its no good definitely reject it, but if you can't see the difference then let them twist your arm into accepting it in return for a grand or two off [/ QUOTE ] Spot on. But usually people buy new because they want a "new" one. So get them to knock a couple of grand of the next one they build for you, in apology for their incompetence. Link to comment Share on other sites More sharing options...
Ari Posted July 17, 2005 Report Share Posted July 17, 2005 I've twice seen dealers prang cars (not badly though). Once a mechanic was bringing a car round to the front from the workshop, stopped, and then started backing up (maybe forgot something?) Pity the service reception lady was following him round in another car! It was a very low speed impact, and I don't think any damage was done. Another time they'd just had brand new flag poles and flags put up and the very day they went up one of the salesmen was moving a second-hand car off the forecourt and mowed one down! Oops! To be fair, if you've got lots of staff and lot of cars all being continually shifted around a small area, it is bound to happen, human nature. Everyone makes mistakes. Having said all that, I'm not sure I would be prepared to accept a brand spanking new car that had already had a prang and been repaired beofre it even turned a wheel on the public road, and before I'd taken delivery. Link to comment Share on other sites More sharing options...
AntW Posted July 17, 2005 Report Share Posted July 17, 2005 I wouldn't accept it if I knew about it. If you prang the car within 10 minutes of owning it then thats bad luck, but I wouldn't want someone else to have done it. As Chav said, new means new. Link to comment Share on other sites More sharing options...
simonb Posted July 17, 2005 Report Share Posted July 17, 2005 Also, if you ask for a new one - you may get a 55 plate - yet for a deal done in probably June or even May that is probably better value. Link to comment Share on other sites More sharing options...
simonb Posted July 17, 2005 Report Share Posted July 17, 2005 /\ Probably the most waffley post that i've ever written on here that one! Link to comment Share on other sites More sharing options...
a4tdi130 Posted July 17, 2005 Report Share Posted July 17, 2005 Probably Link to comment Share on other sites More sharing options...
FiftyPence Posted July 17, 2005 Report Share Posted July 17, 2005 i vote request a brand new one Link to comment Share on other sites More sharing options...
Rustynuts Posted July 17, 2005 Report Share Posted July 17, 2005 Me 'n' all! Just because you can't see the repair when it's just been done, doesn't mean that it won't be visible to the trained salesman when you go to trade it in after a couple of years. Link to comment Share on other sites More sharing options...
runflat Posted July 18, 2005 Report Share Posted July 18, 2005 get rid Link to comment Share on other sites More sharing options...
danksy Posted July 18, 2005 Report Share Posted July 18, 2005 Reject it, if it comes to it settle for the car, but with a £1k or £2k discount, and lifetime warranty on the repair. Link to comment Share on other sites More sharing options...
bulldoze Posted July 18, 2005 Author Report Share Posted July 18, 2005 Thanks for all the advice, I must admit I do not like the idea of her accepting a sub standard vehicle, it is her dream car after all and she has wanted one for a couple of years. I am on operations overseas at the moment (Brit mil) and have limited contact with her, so I have directed her to this thread, hopefully it will arm her with some information to hit the dealer with. Link to comment Share on other sites More sharing options...
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