Rachel Posted April 17, 2014 Report Share Posted April 17, 2014 This has gone viral, and I'm wondering when someone in Germany will be delivering a verbal arse kicking to the Yanks. Talk about single handedly undoing all the kudos for their handling of the GT3 engine fires! Link to comment Share on other sites More sharing options...
eldavo69 Posted April 17, 2014 Report Share Posted April 17, 2014 He seems quite a likeable chap with a pleasant outlook on life. I'd be blocking the dealership main entrance with flaming red eyeballs! Link to comment Share on other sites More sharing options...
NewNiceMrMe Posted April 17, 2014 Report Share Posted April 17, 2014 Ouch. That's rather worrying customer service! Link to comment Share on other sites More sharing options...
Luke Posted April 17, 2014 Report Share Posted April 17, 2014 That's why I got a Kia... Link to comment Share on other sites More sharing options...
Andrew Posted April 17, 2014 Report Share Posted April 17, 2014 Shared - don't often do that but blimey, I feel for him and I like his attitude. Link to comment Share on other sites More sharing options...
Luke Posted April 17, 2014 Report Share Posted April 17, 2014 Great way of spreading the word. Piss poor from Porka. He should just demand a new motor. I'll share too. Link to comment Share on other sites More sharing options...
M8CKN Posted April 17, 2014 Report Share Posted April 17, 2014 Great way of dealing with poor customer service as he comes across as very reasonable, and Porsche look like a set of d1cks. I wouldn't be so reasonable having saved for 5 years. Link to comment Share on other sites More sharing options...
drpellypo Posted April 17, 2014 Report Share Posted April 17, 2014 This exact thing happened to one of my clients a few years back. He spent weeks going back and forth and eventually, after something like 4 months of ownership, drove the car to the dealership, but the keys on the principals desk, said see you in court and walked out. They backed down and he ended up with a brand new car as replacement for his old one. Hopefully Porsche will see similar sense and refund him. Link to comment Share on other sites More sharing options...
bmwsean Posted April 19, 2014 Report Share Posted April 19, 2014 With the faults he's having with this car I wouldn't be surprised if its seen some water at some point, like a flood. Feel for the guy Link to comment Share on other sites More sharing options...
drpellypo Posted April 20, 2014 Report Share Posted April 20, 2014 That car has either been flooded, as mentioned, or it's been crashed, before delivery. Crashing, certainly is a very common thing. In the car delivery docks there's a massive hut with DIT written on the door. Damaged in Transit. Loads of cars end up in there, then are sent off to be repaired, then passed on to customer. The customer invariably has no knowledge whatsoever of this. Link to comment Share on other sites More sharing options...
Tipex Posted April 20, 2014 Report Share Posted April 20, 2014 Seems to me like it has a couple of issues causing most of the faults, clearly it's letting in water to the electrics, as his damp floor shows, and it always appears to be raining where he lives, which wont help, and there must be some missing grommets for where the wires pass through the bodywork, causing the frayed wires. It can't really be that simple though can it? Or Porsche would have fixed it. Link to comment Share on other sites More sharing options...
Rachel Posted April 20, 2014 Author Report Share Posted April 20, 2014 Apparently (sources are other forums), Porsche Cars America are, as you poms so succinctly put it - a pack of cnuts... They have a track record in the US, and it's not good. Link to comment Share on other sites More sharing options...
NewNiceMrMe Posted April 20, 2014 Report Share Posted April 20, 2014 The position is quite simple for me - they should offer him a full refund of the purchase price. I don't see what is so difficult about it. The damage this is doing them is incalculable and certainly much more than the price of refunding one customer. Link to comment Share on other sites More sharing options...
patently Posted April 20, 2014 Report Share Posted April 20, 2014 The position is quite simple for me - they should offer him a full refund of the purchase price. Yep. The car is clearly an unfixable lemon. Link to comment Share on other sites More sharing options...
Scotty Posted April 20, 2014 Report Share Posted April 20, 2014 Don't they have a 'lemon law' these days to avoid this sort of thing? Link to comment Share on other sites More sharing options...
Rachel Posted April 21, 2014 Author Report Share Posted April 21, 2014 (edited) Supposedly yes, but I don't know if they are state laws (like here in Aus) or Federal. Update: he lives in Connecticut and it seems the lemon laws are state based. He has also had a win! Watch it to the very end. He has a good sense of humour... Edited April 21, 2014 by Rachel 2 Link to comment Share on other sites More sharing options...
M8CKN Posted April 21, 2014 Report Share Posted April 21, 2014 Very good, but I get the distinct feeling part of the settlement was he says good things about Porsche in general, and how his car problems are a one off and not the norm. Link to comment Share on other sites More sharing options...
cruiser647 Posted April 21, 2014 Report Share Posted April 21, 2014 This doesn't happen often though does it? Unless it's a Range Rover........... They seem to be the cars with most delivery issues. Oh, well sorted at last. Link to comment Share on other sites More sharing options...
eldavo69 Posted April 21, 2014 Report Share Posted April 21, 2014 Haha, very good! Link to comment Share on other sites More sharing options...
Scotty Posted April 21, 2014 Report Share Posted April 21, 2014 (edited) Very good, but I get the distinct feeling part of the settlement was he says good things about Porsche in general, and how his car problems are a one off and not the norm. I thought that initially but then thought it was due to forum peer pressure. Ie loads if porker owners worried about resale. Edited April 21, 2014 by Scotty Link to comment Share on other sites More sharing options...
Rachel Posted April 21, 2014 Author Report Share Posted April 21, 2014 Or simply, he got what he was after. Buy back of e lemon and the chance to once again try for a non-lemon. He was pretty consistent through his youtube exploits about just wanting his dream car to work, like it says on the tin. Link to comment Share on other sites More sharing options...
Ian_C Posted April 21, 2014 Report Share Posted April 21, 2014 In his position I'd want list price buy back, to be provided with an alternative vehicle in the meantime waiting for his second factory order as the first one is clearly not fit for purpose, and the powerkit upgrade thrown in goodwill! Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now