colinbaines Posted February 19, 2007 Report Share Posted February 19, 2007 Just had my Sat Nav upgraded today FOC. It was a hassle because my A6 was the last production of the C5 version (2005) that had the RNS-E fitted as standard. I was told by Audi Customer Service that it was FOC after lengthy conversations to explain the difference between the MMI in some A6's (£100 cost) and the RNS-E version in some others (free to A4/A3's). Why they made a charge to A6 MMI's is beyond me!!!! After another fruitless conversation with the local dealer I had to go back to Audi Customer Service to confirm that it was to be FOC. I was told that "Germany", who are apparently paying for the warranty upgrade were not supporting the C5 A6 upgrade and I would normally have to pay £210 for it. However as I had been told it was FOC it would be done as a goodwill gesture. The labour cost of doing the upgrade is borne by the dealer and cannot be claimed under the warranty. This may account for some dealers trying to make a charge. My original disk was left in the car so the dealers do not appear to require it back for their warranty claim. If it is a warranty claim covered by Audi Germany it should explain why retrofit would not normally be covered. Link to comment Share on other sites More sharing options...
oldseadog Posted February 19, 2007 Report Share Posted February 19, 2007 [ QUOTE ] [ QUOTE ] [ QUOTE ] There should be 2 disks supplied. Disk 1 for West Europe and Disk 2 for East Europe. Only Disk 1 is required to perform the update. [/ QUOTE ] To quote Tom Peterkins e-mail to me yesterday, "there's only one disc"!!!! [/ QUOTE ] What are you trying to say that there is only 1 disc because there certainly is 2 discs no matter what anyone says especially peterkins? [/ QUOTE ] Calm down Just quoting an "Audi representative". Link to comment Share on other sites More sharing options...
PetrolDave Posted February 19, 2007 Report Share Posted February 19, 2007 [ QUOTE ] Calm down Just quoting an "Audi representative". [/ QUOTE ] And like many (but definitely not all) Audi representatives - he's a Muppet! The RNS-E "2007 DVD" is actually 2 DVD's - DVD 1 = Western Europe and DVD 2 = Eastern Europe. That's a fact. Link to comment Share on other sites More sharing options...
Daz Posted February 20, 2007 Author Report Share Posted February 20, 2007 Just to clear this up once and for all - here's the DVD case supplied, clearly showing that it contains 2 DVD's. Link to comment Share on other sites More sharing options...
P_G Posted February 20, 2007 Report Share Posted February 20, 2007 Agreed with Daz, I have two discs in my case too, disc II for Eastern Europe and Disc I is in the RNS presently. Link to comment Share on other sites More sharing options...
oldseadog Posted February 21, 2007 Report Share Posted February 21, 2007 [ QUOTE ] Agreed with Daz, I have two discs in my case too, disc II for Eastern Europe and Disc I is in the RNS presently. [/ QUOTE ] I understand that there are two discs, just prooving a point that some people who should have the knowledge pass on mis-information Link to comment Share on other sites More sharing options...
Will22 Posted February 21, 2007 Report Share Posted February 21, 2007 They are now on there way to you Gerry Link to comment Share on other sites More sharing options...
oldseadog Posted February 21, 2007 Report Share Posted February 21, 2007 [ QUOTE ] They are now on there way to you Gerry [/ QUOTE ] Total gent, thanks Link to comment Share on other sites More sharing options...
peterb Posted February 21, 2007 Report Share Posted February 21, 2007 Well, despite having an email from Tom, specifically confirming that my car will be covered under the scheme, Reading Audi are playing hard to get. Can anyone recommend a dealer around this area who will play ball? Link to comment Share on other sites More sharing options...
SamD Posted February 21, 2007 Report Share Posted February 21, 2007 I think West London were doing them for people when I was there last week Link to comment Share on other sites More sharing options...
kite Posted February 21, 2007 Report Share Posted February 21, 2007 Peter, Camberley done my rns-e retrofit. Talk to Cathrine. Link to comment Share on other sites More sharing options...
TDiAvant Posted February 21, 2007 Report Share Posted February 21, 2007 [ QUOTE ] Doesn't matter a sh!t where the unit came from, it for an Audi and they are supposed to have TMC working. If people are having problems getting the discs free then if you want you can PM me, I'll give you my address and you can send your DVD down and I'll get the upgrade for you and stick it in the post to you. Anyone who pays for this is mad. [/ QUOTE ] Or PM Will Link to comment Share on other sites More sharing options...
GCab Posted February 21, 2007 Report Share Posted February 21, 2007 peterb: mine is being upgraded at West London tomorrow. They're part of the same Sytner Group as Reading I think, so you could use that as a lever with your local dealer i.e. ask them to ring their colleagues and cross-check or something; or try Aston Green in Slough (ditto). Link to comment Share on other sites More sharing options...
loafer27 Posted February 21, 2007 Report Share Posted February 21, 2007 mines booked in to aston green for next week will let you know how i get on Link to comment Share on other sites More sharing options...
S_line682 Posted February 22, 2007 Report Share Posted February 22, 2007 just had mine upgated this morning, they left the old disc in the glove box. Anthing I can do with this now? They told me not to put it back in otherwise it will mess the setting up. Link to comment Share on other sites More sharing options...
edo Posted February 22, 2007 Report Share Posted February 22, 2007 flog it on ebay Link to comment Share on other sites More sharing options...
GCab Posted February 22, 2007 Report Share Posted February 22, 2007 Had mine done this morning; took around 30 mins (though also got them to look at a dropping passenger side window, so not sure how long the upgrade took). I now have the 0550 firmware it seems, but no crashing so far. Works great - as well as any traffic on calculated route (haven't come across any alerts or diverts yet), you can call up all the outstanding ones on the INFO button and (nice touch this) pinpoint them on the map too. Only beef I have is that the M25 ones woud be better shown by junction, rather than all being abbreviated to "M25 CLOCKWISE" which means you have to open each to see if it's relevant to anywhere near you. Academic if your calculated route takes you through it, of course, as I assume it would then tell you. Anyway, good prompt service and no admin complications at all Link to comment Share on other sites More sharing options...
peterb Posted February 23, 2007 Report Share Posted February 23, 2007 [ QUOTE ] ...Reading Audi are playing hard to get. [/ QUOTE ] Okay, I've had a call back and my car is now booked in for the Monday morning after I return from Skiing! Link to comment Share on other sites More sharing options...
PetrolDave Posted February 23, 2007 Report Share Posted February 23, 2007 [ QUOTE ] Academic if your calculated route takes you through it, of course, as I assume it would then tell you. [/ QUOTE ] Tell you AND re-route you to avoid it/them. Link to comment Share on other sites More sharing options...
oldseadog Posted February 26, 2007 Report Share Posted February 26, 2007 Got the discs via will, Thanks will!! Put disc in and it loaded itself in 10 minutes. Came down the A34 3 hours ago and the unit tried to re-direct me.... I KNEW BETTER!! Sat on the A34 for an hour and didn't move Who's the twat then Brilliant, next time i'll listen, HONEST Thanks for your help guys, much appreciated Link to comment Share on other sites More sharing options...
PetrolDave Posted February 26, 2007 Report Share Posted February 26, 2007 [ QUOTE ] Sat on the A34 for an hour and didn't move [/ QUOTE ] Those two sets of roadworks on the A34 (Chilton and Whitchurch) are an absolute nightmare Link to comment Share on other sites More sharing options...
oldseadog Posted February 26, 2007 Report Share Posted February 26, 2007 [/ QUOTE ] Those two sets of roadworks on the A34 (Chilton and Whitchurch) are an absolute nightmare [/ QUOTE ] every time i go through there a disticnt lack of workmen. Given the volume of traffic you'd think they'd sort it pronto!! Link to comment Share on other sites More sharing options...
Nelson_R32 Posted February 26, 2007 Report Share Posted February 26, 2007 We've done 28 discs so far Still got another 10 in stock if anyone can't be bothered to go to there Dealer Link to comment Share on other sites More sharing options...
loafer27 Posted February 26, 2007 Report Share Posted February 26, 2007 got mine done this morning no questions asked all done in 10 mins or so Link to comment Share on other sites More sharing options...
dodgy Posted February 27, 2007 Report Share Posted February 27, 2007 With the new software my RNS-E no longer seems to tell me about upcoming service stations on the Motorway. Has this been removed, or does it default to 'off' and I'm too simple to find out where to turn it on? Link to comment Share on other sites More sharing options...
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